America’s Best Optometrist

America’s Best is always good experience for me! All staff and doctor are friendly professional. I’ve been going there about 5years for contact & eyeglass exam.

I won't go into deep detail but I purchased trifocals and they were not correct PD, optical center or perhaps wrong sphere. They never fitted, adjusted or checked them when I picked up (I was told they were not a doctor and did not have the equipment to check). I could not focus but wore for three weeks to try and normalize vision. Never could, went back and forth to no avail on a resolution so they returned my money back. I went to Wal-Mart in Kilgore and whole different process and very professional. Glasses fit good and I see very well now. BTW, the optometrist at Americas Best was not dressed appropriately at all.

Every single employee was so wonderful. The lady that did my first tests was such a sweet person and we had the best time giggling about being 45. Dr Westbrook in is always so soothing and eases my anxiety during my exams. She has a lot of patience with all her patients and is such a blessing to have local.

First, the doctor is great. No complaints there. This review is about the glasses and pricing SCAM. After I selected frames that were below my $200 insurance allowance, I added the normal things like scratch resistance, blue light, anti glare. No problem. The lady ringing me up quoted me $300 for my pair of glasses! So I asked for the original price details, plus had my side by side insurance cost breakdown to compare it to. Not only did the lady deny providing the original cost information, but even admitted to not trying my insurance bc in her eyes their costs were better... Ya right. So I took my prescription, and left. Went to Eyeglass World by Target. Picked out another set of frames that were $189 dollars, with the same add ons. Yall, my TOTAL price WITH my insurance, was $20 dollars. You read that right $20 dollars!!! Do your self a favor, skip this place, and go straight to Eyeglass World. They are honest and provided side by side detail of the cost breakdown. Actual transparency like you deserve to know. This lady was just trying to scam me for that commission check. Not going back.

The ladies working here are the sweetest and very professional — this review is not about them. However, I will not be getting glasses from this location again. I’ve been getting my glasses from the same place for over 12 years, but they didn’t have the frame style I wanted this time, so I decided to try America’s Best because they seemed to offer more options. Unfortunately, the experience has been frustrating from start to finish. I have a $200 vision allowance, and at my regular eye doctor, I can usually get two pairs within that amount. At America’s Best, their frames start around $80, which was fine with me — I picked out what I liked. My glasses arrived in about a week, but they were the wrong frames due to an issue with their lab. I’ve now been waiting almost a month to get the correct pair, and I was told I’d have them by the 17th — still nothing. I had planned to order a second pair before my 30 days were up, but at this point, I don’t even want to go through the hassle again. It’s not the employees’ fault, but the company’s process and turnaround time are horrible. I just want my glasses and my correct prescription without all this delay.