America’s Best Optometrists

My experience at this eye clinic was very disappointing. During the visit, important instructions were not clearly communicated, specifically, my family member was given dilation drops but was not advised to wear sunglasses or limit light exposure afterward. We are not experts, we don't know the dangers. Shortly after leaving, and her eyes being exposed to the harsh afternoon sunlight for 15 - 20 mins. her symptoms worsened significantly, including severe light sensitivity, redness, and discomfort, which required an ER visit later the same day. We paid the entire exam out of pocket too because this place was the only one open on a Sat and our insurance didn't cover it. And the ER doctor told me the exam itself caused an Secondary infection to her eyes. Her eyes become very swollen, shut, very red and painful. Now her eyes are still swollen and shut, 24 hours later. And I am very anxious and nervous as she is my mom and her eyes are in a bad shape. During the visit both the Doctor and technician handling the eye exam were coughing repeatedly. I am guessing this is where the infection could of occurred in the small room. They should have worn a mask. As patients, we rely on proper guidance, especially after procedures that can affect vision and comfort. Clear communication, preparation, and respectful responses to concerns are essential. This experience fell incredibly short in those areas, and I hope others are warned before going.

I don't usually write reviews—that's just not my style—but I saw the comments online speaking highly of this place, so I decided to give it a try. I am Hispanic and speak with an accent, yet they treated me with such kindness—from the receptionist to the doctor, and especially that wonderful gentleman with the green eyes who helped me order my glasses. That man deserves 5 stars for the way he treats people—I’d give him 20 if I could! The price was incredible, too—everything was top-notch. I highly recommend that people come here; I even traveled all the way from Rhode Island, which just goes to show that their prices are truly excellent. Thank you so much very good job

The day of my appointment was amazing. When I picked up my glasses and contacts, it was an ok experience. I picked them up on a Thursday, that Sunday the screw came loose from the piece that holds my lens on my glasses and unfortunately I lost the screw when I tried repairing myself. I brought my glasses to the store Monday after work for repair. I was told it would be a 20-30 minute wait and I had zero problem with that. I walked a couple stores down to do some shopping. I finished quickly and returned to the eye store and figured I’d wait. When I walked in I was told they were ready. Great! I looked at them and they used a very long screw and it wasn’t even a match to the color of the frames. When I asked if they had a shorter screw, I was told “I guess not”. The inside of my frame where the screw was replaced was also scratched, and when I brought that up, I got a blank stare. After getting home and inspecting them more, I noticed a couple scratches on my lens. I won’t be back. I am disappointed. If more time was needed, I would have been happy to come back in a day or two. If a screw of the same color wasn’t available , I would have looked online for one. I currently can’t wear the glasses as my hair will get all caught in that extra long screw and now there’s a couple scratches on the frame and lens and I won’t be blamed for that. If you look at the picture of where the original screw is, you can see there are zero scratches on the frame. Extra caution should be taken when repairing peoples glasses and it not be rushed. I would have been happy waiting or being told it would be a day or two as that’s what I expected before I dropped them off for repair. I was so happy with my initial visit, that I even purchased the $129 membership. I will not be back to use it. So that was a waste of money.

Very happy with my visit Dr was very professional and efficient Tania was super kind and patient. It was my first time using contacts and I was a little nervous, she coached me through the whole process of putting them in my eye and removing them leaving me feeling very confident for when it comes time use them on my own. Highly recommend

The kindness and professionalism at America's Best Contacts & EyeGlasses in Norwich CT is refreshing and the prices are reasonable. I'm so happy I got my eye exam there and I look forward to getting my new glasses. This establishment is a local gem.