Ames Vision Center

Place was really clean, professional and easy to work with until my husband’s eye exam came back bad. They told us to start with readers and those didn’t seem to work at all, so I called and I called and I called and left 3 voicemails about talking about what our next options were or if we could get another exam done due to one of his eyes being “permanently damaged” One of the times I called I even talked to the receptionist who said she’d have someone call me back. No one ever did. I wasn’t even gonna leave a review until today they had the audacity to call me and want me to pay the bill. pay for an exam they didn’t even help with nor call me back about. bills been paid, but I will not be returning and I wouldn’t reccomend to anyone. Communication and genuine care is far from 5/5 stars. I called March 19th, 23rd & 27th. no one ever returned my phone calls. Update: a few hours after I left a review, they called me about a follow up to my voicemails. Only 3 weeks too late.

Went in because the left lense in my glasses were blurry. I don’t wear my glasses much so I had gotten the prescription a few months ago and had not noticed. I went in due to when I wear them they gave me a headache. When I close my right eye and try to see out the left lens it is blurry. The right eye is completely clear. Up front I stated that I would pay for a new lense as I knew i had waited to long to address the issue. I was treated like I was making this up and was told I just had to get used to them. The person assisting me was extremely dismissive and rude. I just gave up and went somewhere else to find out that the script for my left eye was wrong. Fixed by another optometrist and business. I have been going there for years but won’t anymore.

I called to ask for help with an eye issue I was having and was hoping to get in at an Ames clinic since I live near this location and my previous appointment had been in Grimes. The receptionist was extremely rude and asked why I wouldn’t call the other clinic. When I informed her I was uncomfortable and had called the other clinic but they weren’t open (and also 40 minutes away), she continued asking me if I could call the other clinic. Clearly they didn’t want to assist with my issue and came off very unhelpful. Would not recommend.

Not my normal eye care provider but they were able to get me in immediately so I could have prescription sunglasses arrive in time for a wedding that was two weeks from my appointment day. The Dr. gave me most thorough eye exam I've had and told me what my vision is with my new prescription which has never been done for me before. I will return to Ames vision instead of my usual because they were so helpful and my sunglasses arrived in time for the wedding!!

Receptionist was very helpful in setting up insurance and ordering contacts. Dr. Roelfs is personable and genuinely cares about giving you the best eye care, not just pushing you through your appointment as fast as possible. Would reccomend to anyone.