Andrea Zeitlinod

Value for money. A lot of choices. Fast check out. Helpful staff. Plenty of parking.

I am writing to express ongoing concerns about the customer experience at this Walmart location. This store used to be very diverse and welcoming to all customers; however, it now appears to cater almost exclusively to Spanish-speaking customers. This would not be an issue if staff were able to communicate effectively in English, but from the front door through nearly every department, it is extremely difficult to find employees or department leads who speak English. This creates frustration and limits basic customer service for a large portion of shoppers. The deli and hot food area is a major example. The food options are now almost entirely Spanish-focused, with very limited traditional items. In addition, the area frequently closes early, unlike other Walmart locations within five miles that provide consistent hours and a wider variety of food options that serve everyone. There are also noticeable concerns regarding professionalism. Many employees appear disengaged, often on their phones, and customer service feels rushed or dismissive. There seems to be an excessive number of employees clocked in, yet not enough actively assisting customers. Dress code and overall presentation also appear inconsistent with company standards. Walmart depends on customer loyalty. If customers stop shopping due to poor service or lack of inclusivity, hours will be cut, and employees will be impacted. A diverse community deserves a store that reflects and serves everyone equally.

One of the best, well-stocked Walmarts that I’ve ever been too. Their hot food selections were nicely priced and flavorful. I had their lemon pepper rotisserie every other day. Employees were super helpful and I found everything I needed for my Tampa trip! Didn’t take any photos but it truly added to making this a memorable trip.

It’s Walmart so we definitely found what we needed. I want to make sure it is known that Sheryl at the register is the ONLY employee that was nice or even acknowledged us. She saved this experience and was great!!!!

I really enjoyed my stay at Best Western Premier Lakeland North. Check-in was smooth, the hotel was quiet, and everything felt comfortable and well taken care of. The location made it easy to get around, and the staff was welcoming throughout the stay. Definitely a 5-star experience.