Based on their 300+ five-star reviews, I felt confident reaching out to Artisan Eye in mid-May. They were booked out to September but placed me on a waitlist, and within a week a spot opened. I was seen for a routine exam on May 20, the facility was modern, the staff friendly, and the exam thorough. They booked a follow-up for May 22 to check on a new prescription and a switch from monthly to daily wear contacts. At the follow-up, Dr. Collier and I discussed ordering a 3-month supply of daily contacts. The optometrist who handles orders was already out for Memorial Weekend, so they gave me a 10-day trial supply and confirmed they would call Tuesday, May 26 to place the order. No one called. I called that afternoon, got voicemail, left a message. No response. I called again on June 2. No answer, left another voicemail. Still no response. It has been over a week with zero follow-through. My prescription changed, so my old contacts are no longer usable, and I am now down to my last day of trials. This week I am in the middle of packing & moving to our new home having to try to figure out how to make 1 final set of daily use contacts last until I can find another option, which is absolutely awful. The eye exam was great, but everything after that was an inexcusable failure in basic patient care. Stay away from Artisan Eye if you value communication as a customer.
