Auburn Eyecare Center

I almost never write reviews, but... Dr. Iverson has been incredibly helpful while dialing in a fairly complicated and often mishandled astigmatism prescription and has also helped me navigate an ongoing dry eye issue. She takes her time, explains charts and findings clearly in real time, and treats patients with genuine respect and intelligence. Like when I came in with my own research, questions, and thoughts. What I especially appreciated was her honesty and understanding around the realities of insurance limitations and treatment navigation. That level of transparency and clean communication around it all goes a long way. The staff has also consistently been kind, patient, and easy to work with in my experience. I hope that is not just my good luck. I have had difficulty elsewhere. ngl. But as far as the 7+ times I've been there, the office has a calm, welcoming atmosphere. Thanks, guys.

Older lady at the front desk with grey hair is super rude and very short. This is the second time dealing with her. Her customer skills suck. Maybe send her to a few classes that can teach her some.social skills. She doesn’t seem happy with her job. She’s pleasant to the people she works with, but not customers. I showed up early which I was told to do and then she goes well your too early. Isn’t it better to be early than late? Also why wasn’t my insurance processed or asked for when I called in? She said she didn’t know if my insurance would cover and had an attitude about that as well. Everyone else in the office is super nice and pleasant.

Today I went to go pick up my prescription, and I inquired about anti fog wipes, the lady with glasses and bangs in the front desk ripped me off for optiplus anti fog wipes, I asked the price she told me it’s $10 when on the box it was written $5 and then she didn’t even give me a receipt she said there’s no receipt for this product and it’s only going to be $10 cash not card and she just handed me the one on display And the box seemed opened. I checked later on and it was just 23 wipes not 30 like written on the box. Lesson learned for me but what a sucky customer service and untrustworthy receptionist (today around 2 pm. )

They have gone so down hill and all starts and ends at the front desk. I hope they read the comments. They have gone from 5 star five years ago to ZERO if possible.

Today, there is a 40-50 year old age woman that I was not happy with. My partner told me about her experience since I was at the car. She bought an anti-fog wipes and she asked for a receipt and the lady’s response is that there is no receipt to give out. Since she needed it so badly she just did not argue…reached home and found out that there are only 23 pieces of them instead of 30. I love the lady who assisted her in the first day she came to have her glasses fitted. There are just some unfortunate situations like this one. Customers should always have receipts when they ask one. I only have one thing in mind if they don’t give it out to you. They don’t want their income to be taxed or someone is not doing something that is not right. Proper training for front desk personnel perhaps is much a better approach. We did not argue with anyone or anything. I just don’t want it to happen again and or to others and the next one. I am hoping in the future it will be better. Respectfully yours,