Bayside Family Optometry

Went in for nose pad replacement on 2 frames. Excellent customer service

Hazel has the most experience with picking the BEST frame for your face! She saw me once a while ago, and was able to select a frame that fits me so well!! My parents and I have gone for years and I highly recommend hazel and the office!

Thank God they moved to Benicia. Always likes this place and now I feel so much safer.

For my comprehensive eye exam today, it was a fantastic experience. The doctor was extremely detailed on her exam. She answered my questions without rush, and provided additional medical advice on where and what I should go for in regards to my cataract, glaucoma, and floaters. A very important thing to note is that even after I left, the doctor even called to give me further information on floaters. The staff member was also very professional and friendly. She helped me pick out my frames and bifocal lenses with patience. After I finished picking out everything, it was already into their lunch hours. From this, you can definitely see this place’s detailed, professional attitude. For a person that has been wearing glasses for 40+ years, this was a perfect experience.

I was referred to this place by a friend that recommended Wayne as an optician. Wayne was great. To get my glasses was another thing. My first pair of glasses were not only late in getting to me, they were the wrong lenses...the staff had screwed up the order and the lenses were made wrong. To resolve and expedite the issue, I offered to buy another set of frames, just like I'd just spent $800 on and have new lenses (made correctly this time) and I would eat the wrongly made glasses and just keep them as spares. Two months later now and still no glasses. I have been lied to and gaslighted now by Wayne's staff more times than I can count. I would never ever recommend this place to anyone. Wayne needs a new staff or to move on from this group of incompetent nincompoops or suffer the loss of more customers and tarnishing his own reputation. This place is a complete joke. This is the first experience I've ever had anywhere that the entire staff are made up of pathological liars. Usually it's just one knucklehead...