Bennett & Bloom Eye Centers

I don’t often write reviews, but in this case I felt like I needed to. Dr. Ian McWherter always comes into the appointments with an egotistical attitude and raises his voice with visible frustration if the patient doesn’t follow an instruction the first time. I highly recommend Dr. Slayden. He has amazing patient-interaction skills and is always very patient and professional.

I like these people. They have not been pushy at all. Very nice and very skilled. Dr. Mueller definitely put our minds at ease regarding my wife's need or lack thereof for surgery on the second eye.

I had a very irritating experience at Bennett & Bloom Eye Centers. I went in with a specific concern for a macular edema in my eye but instead of being listened to, I felt like I got the run around after a 2 hour long appointment. Dr. Bloom did not know after running about 5 different test on why I’m losing vision. His words verbatim “well I’m not sure why this is happening but it could be syphilis” without actually explaining why it could be that or how he came to that answer??? What made the situation worse was the way it was initially brought up in front of an intern and second person. In front of staff, he made inappropriate comments about my relationship status, including saying he was “glad he’s married,” after explaining how I don’t understand how it could be syphilis when I just had my blood work done, a few weeks previously, he asked “why” I got my blood work done, which I explained is the responsible thing to do when you have a new partner because I am a single person, which felt unprofessional and unnecessary. He said I need to get my blood done again, which I personally went to my primary doctor and explained the situation which they stated Dr. bloom should have sent a lab over to them so they know what they need to test for, mind you the day after I got my blood drawn myself, his office called and said they “forgot” to send the lab over and forgot to speak to me while checking out of the appointment. I left feeling like it was a waste of day, no answers to my eye condition. No patient should be made to feel judged or disrespected when seeking medical care. I would strongly recommend others look elsewhere for a provider who treats patients with more dignity and professionalism. Other then that, his staff members where friendly and all worked well navigating me through the test and exams.

Went to an appointment to evaluate and complete visual field screen test and have pictures taken. Was asked to come back 2 weeks later for a picture retake and was charged for the retake. Then surgery was cancelled because the doctor went on leave unexpectedly and no update on rescheduling surgery. I was charged for 3 separate appointments and never rescheduled for surgery. I called billing at least 17 times to resolve and was told I would not be billed for the picture retake as it was their mistake. 6 months later I am receiving a bill from a collections agency for the $55 they said they would remove from my account. Very disappointed

The staff and doctors are great. However each time I have been there has been a 2+ hour wait. On my first visit one lady had been waiting for over 3 hours with a toddler before she left. So despite the staff being great, I don't find that good customer service.