Bill Henshaw OD Fcovd

I took my 5 year old here for the first time today. We had a really great experience! The staff was busy when we got there but they checked on us and let us know they would be with us shortly. The staff was very friendly and welcoming. After the first few exams before we saw the doctor, we got to look at the glasses while we waited. They have a great selection for all ages! The doctor was very thorough, knowledgeable, and friendly. He was seriously so good with my little guy! In all, it was a great experience here despite the little wait we had waiting for our appointment. I recommend, especially for littles! Plus they take HPSJ!

Do NOT go here. Was recommended going here for my frames and lenses. The receptionist Angela filled out my prescription wrong, billed my insurance, and then I got left with no glasses. I tried speaking to a manager there, and she handed the phone to Bill Henshaw. This is where lies, and getting yelled at came in while currently pregnant and pretty far along. He kept talking over me on the phone, not wanting to hear me out. Angela admittedly told me and my husband she had sent in the wrong prescription. And Bill Henshaw said she didn’t and it was a “mistake” He told me that my insurance didn’t cover my frames, lenses, and my prescription was too low to cover. And I wasn’t billed. But I was! I told him that I spoke to my insurance. Not only was my prescription fine to cover as it met the requirements, but I was also billed! He argued / yelled at me while I was asking him to please call my insurance so he can hear what they told me. And he denied me of that while saying “I already wasted 30 mins of time while on this phone call. And I’m late for a customer and they been waiting” Which was TOTALLY rude and un-professional. He told me he knows “Every doctor” and will call them. Today I got a call from Delta Eye (where I got my exam) and it was strange!!! They claimed they were trying to help me with Bill Henshaw because he left a message. And the worker said some weird stuff like “whether you wanna hear or like this phone call or not” And I fully believe Bill Henshaw contacted where I got my exam and went off about me. All I wanted was glasses and for him to call my insurance to hear everything should be covered and fine. Not yell, lie about it not being charged, or covered, then speak to other doctors negatively about me when all I wanted was help. Please do not go to this place. Spare your stress. And don’t EVER get treated how I did. UPDATE: 4:13 PM MAY 5th Bill Henshaw replied, this account does not have my legal name. As I keep my family private. Thank you all for reading and or taking the time.

This place needs to be shut down, Terrible staff, terrible “Dr”. Horrible communication, cant get a hold of them unless you go in person and even then the ENTIRE staff is clueless and rude theres not a single professional in that building. When I first went to pick up my glasses they had me try them on but it was missing the part that I needed in the first place, a prism lens to correct my double vision. I noticed this and brought it up and the lady who handed them to me went and asked him about it and he didn't note anything about it except my prescription so the front desk and whoever made them didnt even know I needed it. I went home and waited over a month for a call, no call, I called them MULTIPLE times and when I was finally able to get a hold of someone she did not understand at all the situation I was explaining to her and she told me to come in and pick up my glasses anyway. I went in the next day and they tell me they dont have glasses for me, they have to go to the back and ask once again about them and a different lady, the one with the grey hair and the glasses I dont know her name dont care to, came out with my glasses still without a prism lens and she tells me Dr Henshaw hasnt done the math for it and ill need to wait for him to do that for who knows how long and itll be ordered. I explained to her that he had a whole month to do it and she went back there and he was able to get it done in five minutes. I waited over a month just to not get what I asked for and it wasnt even ordered yet. The math shouldve been done and the insurance shouldve approved it and lens shouldve been ordered in the span of the 1-2 weeks that I was waiting for my glasses plus the whole extra month. Bill Henshaw is self centered, unprofessional, unorganized, lazy and absolute fraud all he wants is money, he's gonna give you extra appointments you don't need and try to convince you to pay for his vision therapy even if he knows its not gonna work and he does not care about how his staff treats his patients. Absolute waste of time and a waste of an office space. completely and utterly useless.

Would support, very friendly towards the lgbtq communities, blm, and immigrants and anti ice, would recommend, this is what I look like by the way. ✊🏿

I am a veteran, and generally deal with the VA for my glasses. I was given the opportunity to have my vision exam done locally. I went to Dr. Henshaw asking for contact lenses. He did my exam, but wrote down the wrong prescription for my glasses. Unfortunately, I am unable to get glasses with the correct lenses, and will not turn in the prescription he gave me. I have called his office several times to follow-up for the contact lenses, but the office has yet to return my phone calls. I strongly recommend finding a different doctor if you want timely service, and wish to have your phone calls returned. I will now have to pay to have my exams done somewhere else.