Costco Optical

I always have had a great time with my eye exams with Dr. Kirsch! This was my second time with him for my yearly checkup on my eyes and just like last time he was so kind and answers any questions I have with such a caring demeanor. You can tell he loves his job and loves taking care of his patients. After I got my prescriptions I was helped by Alyssa at the optical department. She was extremely helpful while helping me order contacts, letting me know any rebates they offered since I was curious if I could order more. She worked fast and made my experience super easy! They also have a new scan system that they’re trying out and it makes it nice so you can be on the waitlist, shop, and then check in once they’re ready for you - excited to see how it improves customer experience!

I made an appointment over the phone, set the appointment in my calendar immediately after and show up to my appointment just to be told that my appointment wasn't scheduled for today. I explained to the front desk that I immediately texted someone after I got off the phone AND set it in my calendar and I had to drop off my kids in another city to even make it to the appointment and her excuse was that the person who set the appointment is "experienced" and she wouldn't make a mistake and also stated she has kids too. I told her that it doesn't matter how experienced a person is, clearly there was a mistake. She then states the only thing they could do is put me on a waiting list, which is obviously not going to work because I made time specifically for this appointment. Ridiculous.

The glasses were awesome, but the optometrist did such a poor job figuring out a good prescription that I finally gave up on trying to get glasses that worked. I bought three pair and I'm not happy with any of them in spite having re-done all three. Not the fault of Costco...just the Dr. She also sent my husband to the ophthalmologist because she said he had macular degeneration and cataracts. The Stanford Doctor said his eyes are fine. I'll get glasses there, but I'll find another optometrist.

After ordering frames and going back to the store the next day to clarify the model number of my frames i ordered, Costco still managed to screw up my order. They then claimed the display model that I tried on when I ordered the glasses, did not exist. So first you screw up my order, which forces me to wear an outdated prescription IF I take the refund, and then you gaslight me when I point out your mistake? Do yourself a favor and go to a local optometrist office like Zeiter or order from an online store where you can triple confirm you are getting what you order.

The Optometrist here DO NOT perform a thorough job. Everything is rushed and they are just doing the basics. No eye pressure tests, pupil dilation to see the back of the eye, or other specific eye exams are provided. I came here a few weeks ago and the Optometrist informed me on inspection of my eyes everything was normal. Yesterday, I went to another Optometrist in the neighborhood and they informed me I had small cholesterol deposits in my eye. COSTCO Optometrist you have to step up your game and do a better job. As far as the eye glasses salesman part of the optical department goes, they are great, no complaints with them. Very pleasant individuals.