Bright Eyes Vision Clinic

I have been to many of clinics in my time. I must say they do really good and are very attentive. The assistant was amazing both times I had to go. Two different assistants for each visit. The Dr. Now she was the best. Asked me alot of questions and answered all of my questions. I would highly recommend this place for all of your needs.

Jessica working the front desk was very nice. I didn't have an appointment or anything, and they weren't busy, so she measured my PD for me, since my eyedoctor did not do this for me. She then showed me some of the glasses they sell there. 5 stars for friendly service :)

The most comprehensive eye exam I've ever had completed. Excellent in explaining what all the data means. Dr. Samantha Winder and her assistant were professional, thorough, and very knowledgeable. I highly recommend.

I have never in my life had such a terrible experience at an eye clinic. I'll start by saying the initial appointment with the doctor was fantastic. She was actually the best. I was thrilled with that initial experience so much so that I'm shocked by what I've been through sinceĺĺ then. Three weeks later and I haven't heard anything about my glasses or contacts. I called, and I'm told that they have the lenses but need me to bring in the frames I bought for them. I never left the clinic with the frames. Why would I take frames without the lenses?!?! I'm put on hold before being told that they can't find the frames... I drive down to the clinic. When I get there, I'm told that there was an issue with the lenses the first time I came in to be fitted... what?!?! I've never received a single call from this clinic and haven't been back since the eye exam. Come to find out, they don't have the correct number on file to contact me. Who knows who they've called and had come in to be fitted for the glasses I paid for because it sure wasn't me. Now, the frames are at the lab downtown, while the lenses are at this clinic. So, I have to wait for someone to go get the frames from the lab before they can put together my glasses. This is far beyond what I would ever consider acceptable from an eye clinic. If I heard them correctly, they called somebody else who was brought in and fitted for my glasses, which apparently didn't work for them... I wonder why... So they had to send them out to fix the issue. Does that mean that the glasses I paid for and have been waiting for 3 weeks to receive are now modified for someone else?? I guess I'll find out in a couple of hours when they actually have the frames and lenses together under one roof... I just can't believe what I'm having to go through right now. If I hadn't already paid for them, I'd go somewhere else and never look back. I just really hope my glasses are good to go and there's no problem with my contacts so that I never have to come back here again.

Notice that the 1-star reviews are more recent than the positive ones. My experience very much validated this pattern. I came here because they take VSP, but neither of the reception staff had any idea of how to look insurance up using my SSN (as every other optometrist and dentist has done for several years now with no issue). They told me to hand over my medical insurance card so they could call them, despite me saying MULTIPLE times that we have separate vision insurance that covered more than the exam and that if they waited a minute I could text my wife for better information. I took my paperwork to the car to fill out, had a panic attack instead when I saw that if they'd just waited for my forms they would have had the info they needed, and drove home. 0/5 stars, that was an hour of my life I can't get back and I still need an eye exam and glasses. This review is cross-posted to Yelp because I'd really like to help other potential customers avoid my frustrating situation.