I’ve had my eye exam at 4-5 different Sam’s Club optical centers for the last 25 years. Never had an issue until my most recent exam. I was sent home with two different brand contacts. I was told to see how they feel and call back to finalize the prescription. This is the first time I’ve ever left an exam without a contact prescription. I call in to say the contacts felt fine and to request the prescription be finalized. The staff asked me which brand I preferred. I told them that I was not aware of any comparison test. I thought one brand was for one eye and one was for the other since I have an astigmatism in one eye and not the other. I had to explain this 4 times to the woman on the phone. She said she would get with the doctor to finalize the prescription. I told her I really needed it by the end of the day, to which she replied “well I’m not promising that.” I get a call the next day to come pick up the prescription (it’s 2024 and they can only FAX A COPY OF THE PRESCRIPTION if you can’t waste your time with a second visit, none of this was mentioned originally). So I go back in, received the prescription, only to find out the doctor arbitrarily decided which brand I would get. I asked if they could provide the trials again so I could actually compare which were more comfortable before I spend hundreds of dollars on contacts. “Well we don’t know what the other brand was and the doctor isn’t here.” TLDR; this place is great if you’re looking for zero customer service mixed with attitudes normally associated with DMV employees.
