Broadlawns Medical Center

Customer Service Complaint I called on Friday, April 24 at around 2:35 PM to schedule an appointment. The receptionist spoke so softly that I could not understand her, even after I asked her to speak up. Instead of assisting me or transferring the call to someone who could help, the call was disconnected. This has happened more than once, which is very concerning for a professional clinic. Patients should not have to struggle to communicate or be treated this way. I ask management to urgently review front desk performance and ensure staff communicate clearly, treat callers with respect, and provide proper assistance at all times.

I went Saturday morning to be seen, but they wouldn't see me if I didn't wear a mask. I was the only one there. I promised not to cough on anyone since I am an adult! Receptionist agreed they would look in my throat, but still have to wear a mask per their policy. I was not seen!

I’ve had nothing but good care here, even the times I had to pop in without my PCP there, the attending doctors and team were always present and concerned too! I appreciate how consistently they follow up with results of tests! All of the front desk staff have been patient, friendly, and helpful too. This team definitely deserves 5 stars!

Broadlawns Clinic at Drake is my go-to urgent care. There is nowhere that will treat you quicker and more thorough. After a misdiagnosis from an urgent care practitioner from a different medical branch, I came to Broadlawns after 15 days of being sick. They immediately ran ALL the tests, and they immediately diagnosed me correctly and had my meds prescribed to me. I also want to note that they go ABOVE and beyond. Went to them on July 1 after hoping I would get better. That morning I woke up and knew I needed to take different action because we were leaving for 30 days for a cross country road trip. I went in, they ran my tests. And then I took off. The doctor I saw there worked with me to make sure I got the care and answers I needed. He called me while we were in South Dakota and worked with me to get the antibiotics I desperately needed to the nearest town. I’ll forever be thankful to Broadlawns for going above and beyond, and for making sure I could make memories with my husband while we traveled!

The receptionists, nurses, and all of the female doctors are wonderful. However, I can not say the same for the two male doctors I've had. I've had one doctor tell me I was completely healthy and fine after jabbing his fingers in-between my ribs and then told me to use Flonase only for me to go to a different doctor because I had bronchitis. The other doctor I had for a completely unrelated appointment was visibly uncomfortable discussing female reproductive organs and would only whisper about them. That being said, all of the other members of staff are incredibly kind and helpful.