Bruening Eye Specialists

Not sure what her name is, she’s one of the techs with almost buzzed black hair and fake nails. She is extremely RUDE and condescending. She immediately asked me on my post cataract surgery what I had done, near vision or far. I told her that was not discussed with me pre-op. She called me a flat out liar, then found out I have mono-vision. Oh, is all she said. I explained to her I did not receive my pre-op instructions, I took home everything but that. Again, she called me a liar. She treated me, and I am 61 years old, like a toddler. Yelling and printing out paperwork that I should have received weeks ago. She yelled that I had signed all of the forms and told me when I should’ve received them. Honey, you can yell and point your fake nails at me all you want, it does NOT mean I received the paperwork. What reason do I have to lie? It serves no purpose? This woman needs a course in customer service, majorly. And from prior crappy reviews, I’m not the only one who feels this way.

I called to schedule an appointment at the Dunes office and was surprised by how the call was handled. The staff member came across as impatient and raised her voice, which felt unprofessional. This made an already stressful situation harder than it needed to be.

I had to call for a prescription to get a replacement pair of glasses. The associate was very polite and helpful.

Yesterday was my second time seeing Dr Bruening. I had called to reschedule my appointment well over a week before my scheduled date. I was given a new date and time, and when I got there, I was not on the schedule. The front office staff was rude, bit they decided they would see me. I drove almost an hour to get there. The nurse who took me back was very kind and explained things. Dr Bruening seemed upset when she came in and looked over my records and said there was too much to read and had her assistant skim the highlights. She told me she was supposed to be done for the day and was very unprofessional and rude. She rushed me out of there so fast, Im not sure what all of the test she did or why or what the outcome was. She said my eyes had changed some and wanted me to come back for testing for new glasses. I had an aweful experience and will not be back.

Horrible experience i took my 3 kiddos and my nephew with me and the tech was extremely rude to us and kept sighing her name was Michelle. She definitely does not know how to work with kids. Doctor was very nice and great with my 5 year old