Butcher Optical II

Best vision exam I’ve ever had. I’ve been here twice now and have been so happy with the results of correcting my vision. I go to an Opthamologist for my eye health and have also had vision exams there. I was very skeptical about going to a Pearl Vision and the quality of the exam. The Optometrist is great! He did a better job than they were able to to at my Opthamologist’s office. The staff is extremely friendly and patient when helping you pick out the frames you want. Very very happy here. I’m hard to satisfy and there is not a negative with this office!

The best staff and the best eye doctor ever. Dr. Nguyen took time to explain all my options. Thanks girls and doctor, I will see you next month for New beginnings.

So I was hesitant to leave this review based on the other experiences people have had with Dr. Nguyen, but i have been uncomfortable since I left. The first issue that arose was when my appointment was scheduled. I was very purposely specific with the person who made the appointment, that I was only interested in getting contacts. When I arrived to the office, they informed that I was only scheduled for a glasses exam. This meant that the cost of the appointment was double what I was quoted prior to arrival. Dr. Nguyen was very polite and professional during the eye testing. My major complaint stems from the pressure I felt when he started discussing my options for different types contacts. I am a father of 3 and everything for myself follows a strict budget. I was aware that my selection would probably be monthly lenses. After him repeatedly explaining that weekly and daily are the only way to go, I was finally able to get him to allow the monthly option. By the time we came to the decision, he had made me feel cheap and that I would be dissatisfied with the contacts I was going to be purchasing. I also requested my prescription so that I would be able to shop around for my lenses, he informed me that was an impossibility. In order to obtain it, I must come in for the follow up fitting first. I am displeased and a bit offended by my interactions at the office thus far. I am not feeling confident about my decision to get contacts at all now. I would note that outaide of the scheduling mishap, the staff were all lovely and very helpful during my interactions with them. I will update my review after my follow up, hopefully within the upcoming week. UPDATE: Changing the rating from 1 to 3 stars because the general staff up there are fantastic. They gave me a solid tutorial on how to put in my contacts and gave me my prescription so that I could shop online for my contacts supply. They are knowledgeable, friendly, and very efficient.

The Dr is beyond wonderful. Staff is incompetent. Did not order correct lenses on one pair glasses. 2nd pair didn’t come in with the first pair. Wasn’t ordered, they didn’t know until picked up the first. Didn’t explain that, but their paper work showed that. No apologies no explanations. Other than we are short staffed. The girl helping kept texting. Complaining she wasn’t put on the schedule for the next week and the manager wouldn’t discuss it with her. Then to top that off it wasn’t even the glasses that I picked out. Then tell me bring them back but will have to pay for any difference. They don’t even mention the fact the frames I chose could be cheaper. Not saying they were. Again, no apologies….

Both my husband and I love Dr. Nguyen, but the staff is the most incompetent people to deal with. We came in today for our yearly exams. They couldn't find us on the schedule. We make this appointment a year in advance. After a few minutes, they found my name and I was taken back for the exam,thinking that they would find my husbands name on the schedule. When I finished my husband was waiting and I asked him if he was all done and he said he hadn't even been seen. The staff said he wasn't scheduled, but they could make an appointment for him. We paid for my exam and left. We are sorry to leave Dr. Nguyen,but we won't be back.