Cambridge Eye Group

I had a good experience getting fitted for difficult gas-permeable lenses. No issues with admin. Docked a star because my clinician is cold and brisk enough that I don't want to make her my primary eye doctor. I don't trust that she would spend adequate time with me. The practice assumed I wanted to make her my primary eye doctor solely because I had her for lens fitting. I had to ask again to do just a lens fitting for next year and not the full exam.

This is a nice, well-equipped optical practice with the expected equipment- no concerns here. I didn't have any problems with the technical/medical aspect of the services offered, from what I can tell the optometrist is capable. The staff was able to answer the questions I had in a reasonable manner. The one thing that could be improved is that the optometrist was rather cold and not courteous. I didn't get the feeling she enjoyed having me as a patient or that she particularly wanted to answer any questions (Dr. Quach). Communication was a bit poor as well, as there were a few instances where it wasn't exactly clear what she was asking me to do next (also, no clear "hello, nice to meet you in the beginning or 'good bye ' at the end, just kind of jumped into doing the exam without any attempt to establish rapport). That being said, she was not abusive or rude (like some providers), but also not kind or pleasant in any way. Some of the staff were similarly cold and stone-faced, but as far as admin staff goes, that didn't bother me as much. Overall, for a simple uncomplicated visit, I may consider seeing this provider again if I didn't find anyone more pleasant. For something more long -term or involved, I probably wouldn't see this provider again as I could see the relationship going sideways with this type of provider, especially if you had a visit that required more in-depth conversation about options or diagnosis.

There’s only one person in this office that I really do not like interacting with and I wish I got his name. It’s a heavyset gentleman who does not wear glasses, and today was my second very negative interaction with him. Of note, everyone else is super nice and helpful. The first time I had an interaction with this person I was in the middle of a conversation with another staff member about obtaining proper documentation to get reimbursed by my insurance and having an itemized receipt and he abruptly interrupted the conversation to just blatantly state that they can’t give me the medical information that I needed for my insurance to reimburse me. Not only was it extremely rude but when I asked even for a formal letter he said “we don’t do that here”. It honestly was really sketchy to me that he was denying me my own medical information for insurance reimbursement (because I had to pay full price for my appointment) and just totally rubbed me the wrong way. The second time I interacted with this person was today. I came in to the office to get my glasses adjusted and also to get additional information for my contact prescription. He basically tried to tell me that the information I needed for my prescription is contact specific (diameter or my eye and the base curve). He also tried to tell me I had to come in for another eye exam/fitting to get the contacts I wanted because it’s been 9 months and my script is outdated…. My insurance only covers an exam every two years….. like what? I asked him if he even knew if they carried the brand/type I was looking to get and without hesitation or checking he just says “yes”. It was very obvious he was just trying to get me to come back for the office to make more money because I would have to pay out of pocket AGAIN. The eye doctor last time I saw them was very supportive and casual and said just let me know if you need to come in for another fitting like I wouldn’t get charged again for a second visit but now I’m being told I need whole new eye exam by a non medical staff member. I asked him for information about whether the base curve or diameter of your eye changes over time to which he said “you need to speak to an eye doctor for that”. Well I looked it up and the diameter of your eye doesn’t change unless you have trauma, glaucoma, cancer or some other serious eye issue. The base curve is how the contact fits on the eye and can vary from contact brand but the brand I wanted was the same brand I had previously. PLUS I found out the new contacts I wanted have a standard base curve anyways after going home and calling the company that makes the contacts. Which means I was basically lied to by this person to try and get me to come in again. My suspicion is that they don’t even carry the contacts or else they would’ve known this. So all in all this employee is just very suspect and rude. He did a great job adjusting my glasses but maybe he needs to adjust his attitude, be a little more caring, and be transparent…. I love the front desk staff and the doctors here but I hope I never have to interact with this person again. Sadly I will likely be looking to go elsewhere next time I need an eye exam if I have to keep dealing with this person. UPDATE: Charles, the clinic manager, emailed me (likely before seeing this review) and offered for me to come in and do a contact fitting free of charge for the type of contacts I wanted.

Dr Ip is very friendly and very thorough with her exam. I was fitted for contacts and she explained all of the options and wasn't trying to push me to the most expensive, but to the option that would be best for me. The office staff is also really friendly. I will certainly continue to come here for glasses and contacts. Edit: I have had a few further appointments with Cambridge eye group including today and all of the doctors and staff are incredibly knowledgeable and very thorough. As long as I live in the area I plan to continue to be a patient here.

I am posting anonymously and posting a year and a half late out of fear of retaliation. Other comments regarding scammy billing practices are absolutely correct. After my visit, my insurance company let me know that I was actually owed money from the practice. What the front desk had me pay after the visit was higher than necessary. I called the practice multiple times to discuss this and was repeatedly told that the billing manager was unavailable. Once I was able to speak to the billing manager, he “explained” that I was mistaken and that I actually owed him money. He spoke over me, treated me condescendingly, and emphasized that I didn’t understand how insurance worked. He rattled off a bunch of numbers and when I couldn’t immediately follow, he belittled me. Finally, I thought maybe I was wrong. So I said I could pay after seeing the invoice, but when I asked for the invoice, he wouldn’t send it to me. Suddenly, he said I didn’t owe any money. The doctor at this practice is great. But the billing department will leave you feeling gaslit and scammed. I don’t know how to describe how deeply uncomfortable I felt throughout the whole conversation, so much so that I will only post this anonymously.