Carolina Eyecare Physicians

What a fantastic group! Dr. Knowlton and his entire team are so friendly. I was able to call and get an earlier appointment the same morning and there was no wait, whatsoever. Everyone was able to answer my questions and I felt valued as a patient.

I saw Dr. James Elliott on Mary Adler Dr., Charleston, SC and he was the BEST!! I had the best experience ever from start to finish. Everyone was so kind and helpful. They even took time to help me pick out my glasses, letting me know which pair looked best for my face shape. Never in my life have I ever had someone actually take their time to help me pick out the right glasses. They even told me that if I didn't like any that they had on-site I could take my prescription anywhere and pick out glasses and that they would still honor their lifetime warranty and all I would have to do is sign a paper releasing them from accidental breakage during a repair. The vibe in this office was one of a kind and one that I will never forget!!✨️✨️✨️✨️✨️

Carolina eye care in Ashley under care of Dr Knowlton. Arrived, checked in?, shortly afterwards initial testing addressed. Waited about 10 minutes more to see Dr Knowlton. At both interviews the staff and Dr answered and discussed openly everything my exam was about. Left feeling as I was treated with a great deal of respect and aware of all testing performed. Highly respect this service and doctor! Respectfully Byron Keith Dalrymple

New to Charleston and scheduled an eye exam with Carolina Eyecare on Mary Ader. Upon entering the office was nice, clean and roomy. The receptionist was pleasant and friendly. After checking in and sitting for a relatively short period a young women can out and called my name and let me to one of the room. She didn’t introduce herself or say much other then to have a seat and rest your chin on a machine to do a test. Afterwards she took me to another room and did some other testing and left me till the doctor came. She really could use some customer service training. The doctor came in and introduced himself and chatted for a bit and then ran the standard eye test showing different images and you selecting which was clearer. The staff at the checkout was pleasant and I stopped at the eyewear desk to chat with the person there and then left. Later I received a bill for $36.98 with an explanation of Fundus Phtgrphy l&r. My annual checkups should be free unless I opt for something additional and nobody mentioned any test which would have a cost to it. I called numerous times afterwards trying to get an answer and one lady in billing said I signed paperwork allowing them to whatever they feel is necessary. I told I completely understand that if they feel something needs done in additional to the standard eye exam they should be informing you that they would like to do a test outside the standard which would incur a cost. She did agree someone should have and would look into and get back to me. This has been weeks and I have not received any explanation. I have also called back several time and because the hold is so long am forced to leave a Voice Mail to which none of those have been returned either. Will definitely find a more reputable eye care place or future exams.

My visit was great! Dr. Elliott and his staff took wonderful care of me. I always feel comfortable and at ease. They make me feel as if I am a member of their family.