The doctor is just fine (Dr. Burger). But I am leaving to find another practice for my eye care because of the manner in which the staff at the local office, the billing department and the area "Director of Operations" managed a complaint. For 4 months, I have been passed to another person or "team", told I would be contacted back (and often was not), and never gained any resolution. Amelia, the local Office Manager in West Ashley is the one bright spot. Once I got past the billing department, she was interested in listening to me, understanding the issue, gathering the appropriate documentation and summarizing it to the higher ups. However, once it went above Amelia, it hit a stone wall. The final communication with Carley Lewis, Director of Operations, led me to believe she still did not understand what happened and why I was requesting a refund. And she stopped responding, never acknowledging the error made. So, I am out several hundred dollars about 18 hours of my time communicating with various folks. Bottom line - maybe use them for the opthalmologists, and hope you never have reason to interact with the billing or administrative staff. Definitely get an optometrist to do your refractions and eyeglass/contact prescriptions. The staff at Carolina Eyecare are not well supervised or trained in this aspect of eye care, and the company is not willing to fix errors when they are made.
