Carolinas Vision Group Rea Farms

I’m giving two stars only because the eye doctor was pleasant and professional. Unfortunately, the rest of my experience was disappointing. The front desk staff were not personable and came across as rude. When I was fitted for glasses, the technician barely spoke to me, offered no guidance, and seemed annoyed that he had to help me. I was also told my glasses would be ready in about two weeks. After waiting three weeks without hearing anything, I called to check on the status and was told they were ready for pickup. No one ever contacted me to let me know. When I’m spending over $400, I expect good customer service from start to finish. Sadly, that wasn’t my experience here, and because of that, I won’t be returning.

Visited here for my annual eye exam. My doctor was great. Second time seeing Dr. Musto and everything went well. I thought I was there for my annual eye exam to get my prescription renewed. Went through the process and mentioned I’d like to get new glasses and order my contacts. The manager at the front desk was anything but pleasant. Almost seemed annoyed she had to help, she gave me my bill and I asked why I was charged $105 on top of the exam for contact fitting when I already had contacts and just needed to reorder them, she said nope you were fitted, my mistake then for not clarifying why I was there I guess. I then said I wanted glasses, she said have a look and then after providing zero help or insight looked annoyed I hadn’t picked a pair yet so I said I’ll just come back. Went home and ordered my contacts on 1-800-contacts and the customer service was totally different than my experience in person with them. I guess I’ll go elsewhere to get glasses too. 2 stars for the doctor, 0 for the office manager.

Dr. Knudson is a pleasure to work with. He explains everything in simple, easy to understand, terms. I’ve been a patient for 13yrs and I couldn’t imagine seeing anyone else!

I would do 6 out of 5 if I could. Great experience, great service and really thorough eye examination. Everyone was super nice and helpful. The eye doctor took the time to discuss everything with me, which was really appreciated!

Took my 87 year-old mother to CVG because her eyes were really bothering her, Dr. Marc Musto, & the entire staff were extremely nice & professional. He explained a solution for my mother‘s eye issues, & spent enough time with us to ensure my mother & I understood what we needed to do. CVG has a first class facility, with a very open & comfortable waiting room/eyeglass fitting area.