Childrens Mercy South

Thankful for all the doctors, nurses and staff here. An emergency visit is in no one’s plan and waiting for a long time at the hospital is frustrating. But when they are busy, it is unavoidable. Very grateful for an hospital close to us.

Dr. Bishop is amazing! He explained things thoroughly and really understood my daughter's condition. He wasn't pushy but gentle and caring! Two nurses really stood out as well. Ella and Allie really went above and beyond to make sure we had the best experience. I do have to call out the food service though. I got a free tray for nursing. But every time it was just horrid. I was really disappointed but just ended up ordering out. Lol. Overall I still give it 5 stars just because of the wonderful care they gave my daughter! A+ work!

This is a big difference in the nurse care at this location. I came in at 12:00 for my son's medical treatment. It's now 5:00 and I am steal waiting to be dismissed.. I was on the third floor.After being in room for recovery I opened his room and asked someone at the desk. I asked the lady when were they going to dismiss him. The lady replied" When Jennifer get through". I closed the door. Eventually 45 minutes later we were released. However Surgery department was wonderful with the care of my son.

I’m very disappointed with the service i’ve been receiving lately. I had an appointment at the GI back in February or March and i needed to take a test but the machine was broken so i was told to wait for a call when it got fixed, months went by zero call. When i reached out finally they told me they would send me an at home kit to take the test on my own instead of in the clinic. That makes me wonder why did i waste my time waiting for the machine to be fixed when i could’ve just taken this test at home to begin with? So i go to take the test and it turns out a piece is missing and/or broken!!! I call to try to get a new one or schedule a new appointment, some lovely lady’s answered the phone and tried to page the GI clinic for me, no one answered. I call again the next day and they page them again, nothing. I am told i will receive a call back from the GI clinic in that upcoming week. Week goes by, nothing. I wait another week, nothing. Everytime i call i am told i will receive a call back but absolutely nothing. Mind you it’s been 5 months since i visited the clinic and i have YET to receive any treatment or diagnosis for my condition. I understand doctors are very busy, i understand stuff happens, but i have waited patiently and absolutely nothing is being done for me. I feel like as if i’m being treated like a joke and no one is taking my concerns seriously, im not saying this is the intention but it's the message being received by me. I can not count the number of times i have called these past few weeks. Currently, i am waiting for a call back (that will probably never happen) and im losing hope and becoming extremely disappointed and frustrated with this GI clinic. I hope something can be done. This is extremely unprofessional and rude.

My son had an upper endoscopy today when he came in they did blood work results didn't come until 30 mins after my husband and my son's left. The hospital called to tell me that my son's glucose level was critically low he shouldn't have gone back for his procedure with it that low you could have killed my child shame on you do better before it happens to another child