Christus Trinity Clinic Eye Center

My oncology doctor needed me to go see an ophthalmologist for a drug reaction to keytruda The old lady who called me to schedule the appointment was rude and unprofessional, and I scheduled my appointment when I arrived. The staff was very friendly, and I was ushered into the back. The gentleman that did the check up on me and most of the work was a super nice guy on par very polite, very professional. I was sat in a room waiting for the doctor and when the doctor arrived, everything went south Dr. Jones specifically mean, rude condensing and I could not figure out why I mean you’re in the service business no empathy like I’m 62 and she is by far the creepiest health professional I’ve ever had to deal with and I have stage three lung cancer and I’ve never left a review like this ever for somebody but gotta call a spade to spade so It’s all good old Dr. Jones scheduled a three MRI session for me and I had to have it and come back 100% negative nothing wrong that That appointment was seven days ago not one word from this clinic. I bet they build my insurance company point being if you need to ophthalmologist I cannot condemn the whole clinic, but I would stay as far away as you can from Dr. Jones because that lady is Mean anyway, I hope this helps you on your journey. Take care.

Be prepared for a surprise when you go here. If your medicare insurance plan provides for a free annual eye exam, you may find out that you are being billed for a medical and diagnosis visit with the accompanying specialist copay. We went a few weeks ago for a routine eye exam which is covered 100% by our Medicare Advantage plan only to find out later that because the doctor discuss cataracts in our eyes, we were billed $25 each for our specialist copay. Every other eye exam we have had on a medicare advantage plan has been 100% covered but not here. My cataracts were identified three years ago and the only mention of them was that they were unchanged and so was my overall vision. So, instead of a 100% covered routine eye exam, we ended up paying $50 of our grocery money for what should have been no cost. The racket of miking seniors is alive and well here.

Recently I was sent by the VA to get my eyes checked at this Clinic. I had a very good experience there. The Staff, Examining Nurse, and Doctor was friendly and Professional. They got me in at the appointment time, explained what they were doing and Dr Lambson took plenty of time to explain what he saw so I could understand what was going on with my eyes. I would definitely recommend this Clinic.

1st time at this clinic. First lady I saw that did various testing was okay. Dr. Ketcher didn't 'grade' my cataracts so I have no way of knowing if their getting worse. He spent maybe 5 minutes with me. Come time to check out & was told I owed $25 co-pay & $45 'Pre-Payment Elective', what the heck, I was expecting to pay 0. When I made the appt, I told them I just needed a basic exam w/ new prescription. I will NOT be going back & contacting my insurance company!

Recently moved to Tyler from DFW and chose DeHaven because it was convenient (Christus). I have a higher contact eRX (-11.75) and the clinic didn’t have an account with the manufacturer to order them. They did write me a new prescription, but it’s hard finding a vendor to fulfill it. I messaged to discuss alternative recommendations and was simply told to go to Wal-Mart (they also are unable to order the lenses), without any discussion of my patient care. The individual responding to my messages and clinic overall seems uninterested in providing even minimal assistance concerning my eye health. The few times I’ve been in-office the front office staff, particularly a female with shorter hair and a bluetooth ear piece, didn’t contribute to a welcoming environment. I don’t require a warm embrace or a hug when i walk in the door, but I’d prefer not to feel like my presence is a burden. I wouldn’t be surprised if this individual was the responder to my portal messages. I’ve unfortunately utilized my annual vision benefits at this clinic, but will attempt to dispute the visit with my insurance provider. I’m sure there are optical clinics in the Tyler area that are more interested in providing quality care than this one. I hope to find one of these clinics shortly, I’m in a bind as without my lenses - I’m legally blind and have no quality of life whatsoever.