When I called to schedule an appointment the lady on the phone was so rushed, and after I found a conflict in my schedule with the time she offered for the following day, I informed her, yet she was clearly annoyed that I was confirming the date of the offered appointment before requesting another day. She was visibly sarcastic repeating the day date and the fact that this date was tomorrow. She then told another associate audibly that she is about to tell me to go elsewhere. After I asked her if there was nothing between this week and next, she replied “No and you will not find one anywhere would you like to check elsewhere” when I said yes (as I was only looking for a quicker appointment than another appointment I had) She proceeded to Hang Up on me. I then decided to cancel my other family members appointment after this unacceptably rude behavior. When I called to share that I would like to cancel, I was told “very good”, and again rushed to end the conversation. So sad that one person can ruin a potentially good experience for a family of 6! I do not wish to mention her name as people have bad days, but perhaps some customer training is in order. For us, we were loyal customers of another practice for years despite long waits before our insurance changed and had high hopes but will now look elsewhere.
