Clarkson Eyecare - St. Louis Hills

Lynn at Clarkson Eyecare is an absolute gem! From the moment I walked in, she made the entire experience feel easy and stress-free. She was incredibly knowledgeable and took the time to thoroughly explain everything, making sure I felt confident and informed every step of the way. You can tell she genuinely cares about her patients — not just getting through the appointment, but making sure you leave happy and well taken care of. If you’re visiting Clarkson Eyecare, ask for Lynn. You won’t be disappointed!

Extremely frustrating billing experience with Clarkson Eyecare. I paid out of pocket for an initial contact lens order, then changed brands because the first option didn’t work for me. I was told I only needed to pay the difference for the replacement order, and I paid that amount. Now, much later, Clarkson is claiming I owe roughly $300 more because of an insurance or billing issue. I have repeatedly asked for a clear explanation and documentation showing exactly how this balance was calculated, because it does not match what I was told or what I paid at the time. What bothers me most is that I followed the instructions I was given and paid the amounts I was told were due, yet I’m now being asked to absorb the cost of what appears to be a billing or account-reconciliation problem on their end. Based on my experience, I strongly recommend keeping every receipt, statement and communication if you do business here. I would not rely on verbal explanations of what you owe.

I must say, my appointment with Clarkson in St. Louis Hills was excellent. The young lady at the reception desk was engaging and the only person I dealt with other than the eye doctor. He was very professional too. The lady made sure I was able to make informed decisions about using my insurance co-pay.

I went here once a few years ago, and within the last 12 months I have gotten 24 voicemails (yes I counted) asking me to schedule my yearly appointment. In May alone last year I received several. And they still call me multiple times a month! The actual appointment I had years ago was good, but the harassment afterwards has driven me to go elsewhere.

I had a wonderful experience here. Dr. Tubbs and his staff got me in and out within an hour! Dr Tubbs did a great job explaining everything and the rest of the office staff were knowledgeable, friendly, and helpful. I definitely plan to return!