Cornerstone Eye Associates

Melissa, Dr. Hanush and his team. I can’t thank you enough for everything you’ve done for me. Two days ago, I had my LASIK procedure. I was extremely nervous, but you were all so kind and professional. You even played French music for me when you learned I was from France, such a thoughtful gesture. Today, after 15 years of wearing eyeglasses, I’m writing this review without them, finally. It feels incredible. Thank you so much for your hard work, care, and professionalism. You truly changed my life.

The worst experience i have ever had. We went in for our exams which was the only positive part. When we came back for the glasses one script had issues which caused blurry vision and the feeling of falling. It took a week to get back in to have a evaluation done. We finally got the new glasses after a month and the person told me that she knew the old pair would cause an issue because the 2 lenses were very different. The staff gave us issues with picking up the glasses and had an attitude that we wanted to pick them up. DO NO GO TO THEM.

I had a 2:00 pm follow-up appointment at Cornerstone Eye Associates. After waiting 45 minutes, (thinking I may have been forgotten?) asked the receptionist about my appointment. I was told that they had an emergency. So here are my questions for Cornerstone: if pitching your business as “caring and professional” then why are patients not told that they maybe waiting for hours before being seen by their doctor? Staff can’t communicate this to patients? What does another patient’s emergency surgery-have to do with me and my appointment? I would much rather be given the opportunity to reschedule than sit in a waiting room for an hour or more. I can’t go back to work and tell my boss I’m a few hours late because my appointment was longer than expected - someone was having emergency surgery. I have never experienced such a lack of communication and poor customer service from other eye care providers as I have with Cornerstone.

The entire staff was welcoming, friendly, and professional. Chelsea did the original prep/exam and then I saw Dr. Melissa Herman. Both were great. They were sociable, listened well to my concerns and explained things clearly. At check out the front desk staff were nice to deal with too.

Met with Sam first. She was very friendly, professional and explained each test she was doing. Then met with Dr Parks, as always friendly, professional and very detailed with explanations regarding next steps. Was quick to respond when I had a question after appointment. Entire staff have always been friendly and quick to help.