Walmart Vision Center

Just picked up my third set of glasses I’ve purchased in the past six years from this Walmart. Tiffany is the best!! I walk in with my prescription, she takes my info and measurement for where I need the bifocal line and I pick them up in like 10 days. Every pair has fit perfect and the lenses are always made the way I need them. Previously I had ordered elsewhere and had to have the lenses redone multiple times. Very pleased as usual!!

Went in to purchase a pair of frames to fit my sons lenses cause he broke his. The girl was nasty and rude and told me it was a liability to purchase the frames. I told her the other location does it all the time what is the problem. She then proceeded to tell me to go to the other location then and was extremely rude over talking me. Total attitude and rude! She should not be working in customer service if she is going to yell and scream at a customer and can’t handle speaking in a normal tone of voice.

I can't remember another time I've been so disappointed with service. Made an appointment this morning... no sign of it this afternoon other than one member of staff vouching that she took my call. I have now paid $120 and been left sitting for almost an hour with only the reassurance that the optician is normally "very punctual" and even that was provided because I asked what was going on. The staff is nice enough, but I'm leaving in 10 minutes with a refund because this is absurd. I hope the Dr. is alright, but based on what I'm seeing in other reviews, I don't think this experience is an anomaly. Believe the star rating. Do not go here.

Went INTO the store to order replacement frames under my warranty with one of the reps there. I called about a week and a half later to only find out that the order had never been placed! So at that time, I ordered them over the phone with the rep and asked to be called when they came in. I just called the store (literally) to see if they had come in and NOT TO MY surprise they were there and have been there all day. No one ever called me, yet she said that the optician is only there till 5pm. They have got to do better.

The staff at this location are rude. The NEVER answer the phone either. I picked out and paid out of pocket for a pair of glasses waited 1 week went in to see if they were ready (because they don't ANSWER THE PHONE) and the glasses she gave me were WRONG they were not the ones I picked out. She then proceeded to tell me I'm wrong and must not of remembered the glasses I picked out and paid for OUT OF POCKET!! She also said she doesn't know how they got the wrong glasses to order etc. She was rude not apologetic what so ever. She said well I guess I will have to send them out again but it will be another 7-10 days before they are ready and I can try and put a rush on it but it doesn't mean it will happen! ??? What??? As soon as my glasses come in I will never ever go to this dump again!