Shaw Opticians

I have been a client for more then 5years and really don't know what happened that everything has change, why because they would call me for my appointment and now they hang up on you and they don't care it really hurts me change opticians because they have a very good doctor his name is doctor fred but I don't feel any love no more so I had to change opticians and that usually happens when they don't care about their patients,thanks alot

I just called about my other half to see if he had a free pair of glasses under his insurance but the lady gave me major attitude about it. Then says before I got off the phone oh his insurance isnt accepted here anymore with attitude. Its like she didnt like her Job. All I did was ask a question. Tried asking about where I could go and oh I dont know you have to call thw back of the card to find out and hung up on me

We were in Rochester from out of town and I sat on my husband’s antique glasses, bending them terribly. Shaw’s took us in and quickly fixed them while also giving us historical info on the frames! They were flexible, smart, and friendly. What a refreshing experience!

Excellent service, they accept insurance, they are very kind to people. 😎

I like Shaw Opticians but what is in the air. Been coming for the past four years. Not sure what's going on with the lady Janet looking all weird and bothered by the exchange of the incorrect frame I came in about. Then she tried to get snappy about her not being the one that gave me the frame that I did not pick out. She stated "That was Liz not me I'm Janet." "We get that alot" as far as the two favoring each other in appearance. It was weird because I came in happy that it could be corrected not knowing she would greet me with attitude. Not certain if staff addressed her or anyone about the mix up but like I said I had no issue because when I called Shaw prior they said it can be corrected. I don't think I'll return after pick up because the tension was real. The expression on her face and her tone was obnoxious and disturbing. Maybe it was a hassle for her to do the switch now that I think of it. No excuses though on her behalf because customers look for professionalism when doing business. Not intimidation.