Alexander Eye Associates

High quality eye exams. We have been going to Alexander Eye for 40 years. Always professional and personable.

I’ve been going to Alexander Optical for years, and have always had a great experience. Dr. Caito is so knowledgeable and I had so much fun picking out new frames with Joanne. She has an amazing eye and is great to work with - so helpful and personable!

Dr. Sugnet was wonderful, and the woman who helped me find glasses was also great. However, the receptionist was curt and unhelpful. She informed me that my insurance didn’t cover eyewear, only the appointment itself, which is understandable. But she could have offered that I could purchase eyewear and submit a reimbursement myself. I would have chosen to pay out-of-pocket or used my HSA funds, but I’m not inclined to do either because of her behavior. She wasn’t explicitly rude, but she certainly wasn’t kind. She wasn’t a good example of customer service. I received a voicemail asking if I wanted to change my appointment time. I didn’t want to do that, but I thought it might be helpful if someone wanted to leave early, who knows. She sounded annoyed because she gave me a flat, if not rude, voice on the phone. Another instance occurred when I finished my appointment and was unsure whether to check out first or look at glasses in the lobby. When I inquired about the order, she informed me that the doctor had instructed me to sit in the lobby. While I was aware that the doctor had informed me of the designated area to choose glasses, I was uncertain if there was an additional step involved. It does not take effort to be be kind to others, this is clear based on the demeanor of others in the office. I sincerely hope that the reception thinks about her disposition and it's impact on clients moving forward.

Dr. Sugnet is great, always on time and makes sure to respect your time. At the same time, he allows plenty of time for questions and concerns. Highly professional, highly recommend.

The staff at Alexander Eye were accommodating and made it convenient to schedule a new patient appointment. Dr. Caito is incredibly welcoming and friendly. He is great at explaining things clearly without being patronizing and made it very easy to return for a follow up contact fitting exam. Not to mention the office is very clean and accessible (with convenient parking). I'd highly recommend Alexander Eye to anyone in need of eye care.