Costco Optical

I had a great experience with the Costco Optical department in San Juan Capistrano. One of the nose bridge pads on my glasses broke that morning, and since I was flying back to San Francisco later that day within 3 hours, it felt like an emergency. The staff fixed my glasses in about 8 minutes. I really appreciated their attention to detail, professionalism, and incredibly fast service. The staff swapped both my nose bridge pads and adjusted them. They turned a stressful situation into an easy one—thank you!

What’s the point in even making an appointment if they don’t respect it? I showed up 5 minutes prior to my appointment and they said the wait was atleast 30 minutes. Mind you, if I was late or didn’t show up their policy is to bill me 10$ And their best offer to make it right is a reschedule?

Dr Lin is so rude she should consider a career change to work at the DMV, but even that's an insult to the DMV. I had an appointment which I added to my calendar as 11:30 and never received a confirmation via text or email. The appointment was at 11:20 and I arrived at what I thought was the appointment time. The doctor had taken a walk in in my place and I was told to wait to see if I could get in. I waited 30 minutes watching other appointments come and go. Dr Lin didn't have the basic courtesy to even acknowledge my presence and eventually the assistant said that I would not be able to get in that day. Then I get another appointment and this second time I do get a notification email and was there on time but had to wait 25 mins for my appointment. Pathetic

Very friendly people and super good optometry clinic specially Dr Wen, she is the best as a person and a Dr, detailed exam, takes her time, made all the trials till I am comfortable, super friendly, Simply she is very good and I highly recommend dr Wen.

I was charged for a contacts exam I didn't ask for when the Doctor simply started talking about contacts during an appointment that was supposed to just be about a new glasses prescription. Following up, calling, and using the online contact form, the office staff simply acknowledges your message and then ignores it. I totally regret coming to this office, wouldn't recommend it to any of my family or friends under their business practices improve.