Costco Optical

I honestly never thought I'd be writing a review recommending an optometrist, but here we are! My wife and I had a fantastic experience. The doctor we met named Dr. Nishimura is incredibly personable, thorough, and knowledgeable. Dr. Nishimura takes the time to explain everything clearly, answers all your questions, and genuinely cares about his patients. I hadn't been to an eye doctor in nearly 10 years, and he made me feel completely comfortable from start to finish. We're actually looking forward to coming back next year! The optical staff was great too. The associate named Cristina G who was helping us choose glasses was patient, friendly, and happy to help us find the right frames. She even made sure we knew about the $50-off-two-pairs promotion (just note that it applies per person). One more nice touch is if the office gets backed up, the receptionist will call you when they're ready, so you can walk around Costco or grab a snack at the food court instead of sitting in the waiting room. Highly recommend!

Went there picked up my glasses was told by 2 people it wasn’t adjustable because of the brand Oakley. Went home and realized the glasses that I just got were broken. Went back there waited for 40 minutes until someone tried to fix it for over 10 minutes and couldn’t damaging the screws and glasses. The supervisor was called and she was extremely rude and kept lying telling me it’s the way the glasses are supposed to be eventually after lots of effort got a refund. Went to the main manager and asked for his help to write up the supervisor but decided not to as he said he will talk to her. I don’t want other people to suffer just to get glasses this is unacceptable!

1 1/2 minute read: Since being a COSTCO member, we've had our eyes checked (at COSTCO) in Garden Grove, Burbank, Van Nuys, and found their service first rate. Once there, you do need to pull a number for service. This past Thursday, October 20, 2022, We went (Van Nuys) and had our eyes checked. We decided to get two pairs (each). The Staff helping us did a gr87 job of: suggesting, answering questions and making us feel comfortable. Little Lucy (eye tech), made sure I had the right frames that fit me. Sasha, one of the other eye techs, tended to my wife's prescription. Both Lucy and Sasha were very professional, knowledgeable, courteous, respectful and did a fantastic job taking care of us. When Lucy and Sasha finished filling out our prescriptions, Christina another eye tech, was asked to check and double check our prescriptions' paperwork. And that's good because it insures all is OK. If you need glasses or Contact Lenses, go see these three Eye Techs at Costco, Van Nuys. Thanks.

cheaper glasses because it’s much cheaper quality. final sale so if you’re not happy you can’t do anything about it. gave me both pairs askew when I picked them up and I tried to work with them to tighten and loosen but they did a very poor job. this is not worth it in any way.

The worst of all the Costco Branches unfortunately. Service is terrible no matter what time of day. They dont really honor the number system and serve whoever they like and avoid who ever they dont like its seems. They messed up two the three prescription glasses order and cannot be bothered to check/test or offer an amicable solution. Instead, they point to the Doctor for getting a new prescription and telling me all sales are final. Without the right service we all come to love from Costco, they’re just another brand. So dont forget there are a lot of other brands out there to choose from.