Costco Optical

I had an excellent experience with Costco Vallejo’s new optometry team. Dr. Josh Phu Lam was very thorough in assessing my eye health and took the time to carefully study and explain my eye status in a way that was easy to understand. I truly appreciated the amount of patient teaching provided, which helped me feel informed and confident about my eye care decisions. The visit was efficient without feeling rushed, and I was given multiple prescription options that were thoughtfully customized to my specific needs and how I use my glasses day to day. They even scheduled a follow up appointment a year after my visit which is great. Overall, it was a professional, attentive, and patient-centered experience, and I would highly recommend this new optometrist.

Dr. Josh Phu Lam was very helpful and informative during our appointment. He took his time explaining my vision and answered any questions I had. The exam was thorough and had no issues with scheduling. I would highly recommend going to him.

After reading all of the negative reviews of the optometrist I almost went somewhere else. I went in as a walk in appointment and was able to get one within 15 minutes, just luck and not their fault if they can't fit you in quickly. It was a normal eye exam and contact lens fitting. The Dr. took the time to discuss the issues with my eyes, pros and cons of multi focal lenses and contacts. Overall a positive experience. I'd ignore the whiney reviews. One downside was the opticians office was able to look up my insurance for the eye exam, but the optical desk couldn't find it for my coverage on ordering contacts. This could be a computer/network/database issue or a training issue.

Optometrist got my prescription completely wrong and also missed important details about my vision. The experience was so bad I had to drive to Napa Costco for a second opinion. The Napa Costco optometrist was amazing. This guy at Vallejo needs to retire because it feels as if he hates his job. Extremely impatient attitude during the entire exam. Towards the end I was barely able to make out the letters and he basically called it good enough and refused to continue. Napa optometrist dialed everything in until it was clear in both eyes and discovered Vallejo missed that I was actually far sighted in one eye and near in the other. If it wasn’t for my second opinion I would have paid hundreds of dollars for the wrong prescription glasses.

The ophthalmologist did not explain the eye exam thoroughly. When I made comments about my eyes he remained awkwardly silent. Also, when I made the appointment the secretary informed me that it would cost $109 for both eye exam and contact lenses exam. However, he charged an extra $20 to dilate my pupils which he actually never did. He proceeded with the eye exam without dilating the pupils and I still had to pay the extra $20. I do not recommend this ophthalmologist to anyone.