Costco Optical

By far the greatest experience I’ve ever had, and I’ve been wearing contacts for 18 years. I called today, May 27, at 10:04 AM to see if they had any availability for the week, and they were able to get me in the same day at 11 AM. The front desk staff was incredibly informative and polite. She clearly explained everything and guided me through both machines. Check-in was done via tablet, which was fast and easy. I also loved that they offered the Optomap Retinal Exam, which doesn’t require traditional pupil dilation drops. My wait time was only about 10 minutes, and the appointment itself lasted around 30 minutes. I appreciated Dr. Ly’s patience and dedication to correcting my left eye. I was especially impressed that they had my prescription in stock for trial contacts. I’m R -10 and L -11, so I’m used to having them ordered and waiting 7–10 days to receive them. Tiffani also helped me order my contacts, and the process was quick and easy. My contacts will be delivered to my home, which is another huge plus. See you next year! Highly recommend!

I had been a long-time patient at other optometry offices for over 12 years and never experienced any issues with my prescriptions until this visit. I chose this office mainly because they offered a same-day appointment, which was convenient. However, I was not informed ahead of time that the optometrist would be virtual. I only found out once I was already in the exam room and an iPad was placed in front of me. By that point, my insurance had already been used, so I felt I had no real option to reschedule elsewhere. During the exam, I felt rushed and that my concerns were not properly addressed. I specifically mentioned that I could not see clearly out of my left eye with the new contact lens, and instead of working through the issue, I was told that I could just be given my old prescription. That was frustrating, as the whole reason for my visit was that my current prescription was no longer working for me. I’ve consistently needed updated prescriptions every year, and this was the first time I felt that effort wasn’t made to find an accurate one. When I received my new glasses based on this prescription, my vision was even more blurry than with my previous pair, confirming that something was not right. For reference I have been ordering glasses from the same place for the past 12 years. I requested a refund for the exam since I did not feel the service met standard expectations, but I was told that refunds are not provided and that my only option is to return for a recheck. At this point, I do not feel comfortable going back or spending more time trying to resolve this at the same office. I will be seeking care from another optometrist. Once I receive my new prescription, I plan to update this review and include a comparison between my 2025 prescription, the January 2026 prescription from this office, and the new one I receive, so others can clearly see the differences. Overall, this was a disappointing experience, and I hope this feedback helps improve communication and patient care for future visits.

The new Dr. Ly been here about year now; she's patient and skilled optometrist who specializes in contacts, foreign object removal and retinal health checks. Her office is clean and efficient; got my prescription in 30mins.

As it feels us. That as the Ey Doctor Told Me That she is incompetent doctor and then it feels As she said did she should be fired especially after calling me blind, and there is no cure for me for being blind and I see great with a doctor that gives me the proper glasses and as she said, I feel she is not confident enough to give me the proper glasses. And we have been telling hundreds of people here and Kern County about her incompetency

I came in with my prescription from another Dr. on Friday morning. After only 5 minutes of waiting, Ian helped me pick out a couple frames, ran my insurance, and finished the checkout smoothly and efficiently. I can’t speak for any optician, but the customer service was great. The selection is decent, but there is nothing super fancy.