Costco Optical

Fatima at the Temecula Costco Optical department is amazing. She was extremely professional, patient, thorough and went over and above to help my mom with her eyeglasses. She looked up every possible discount with her insurance, including a $150 credit due to having cataract surgery years ago. She was awesome.

Came to get lenses for my glasses and optician Luis looked at them briefly and told me he couldn’t do it because he said there weren’t measurement numbers on the arm. He seemed to be in a bad mood so i left and tried back the next day. When I returned he was there again and i had to wait for him to pretend to be busy while he ignored me and eventually walked back up and said “what did i tell you yesterday”. I tried to explain that i had the measurements for him and he still refused. I go to lenscrafters and they tell me they can do it without measurements or numbers but also pointed out to me that they WERE in fact printed on the arm of my glasses. Luis tried to send me away twice and the second time i showed up he didn’t even give me the time of day or look at my glasses. I wish there was someone else working that could have helped me but i was stuck with him twice so I had to go somewhere else.

Wish I could give this a ZERO star review. New patients take care in booking your appointment!! I did my due diligence and called ahead to check that they take my insurance and are in-network (I am new to the area and needed a new optometrist). I called ahead and asked - do you take my insurance and are you in network? Admin on phone asks which insurance I have, asks for name, DOB, social #, etc. Checks and says "yes". She asks - "want to come today" (that may have been my first red flag that they needed patients). I declined and booked one for a future date. I show up today for my appointment (which I took off of work for), get there and the receptionists says "oh, you are out of network - it will be $54 instead of $10." I explained that I called prior and asked for them to verify all of this prior to making the appointment, and she looked at me and said so do you want the appointment? I said "no", and she replied with "We take your insurance and almost all are in-network, but you're not". To me, this seems like the person who took my call doesn't 'want' to do their job and didn't actually verify my insurance when they said they did (just flat out lied). OR they have someone who doesn't know how to run insurance to verify. Either way - the treatment and attitude today have prompted me to write my first negative review ever. Awful experience today - look elsewhere for your new optometrist.

Dr. Yazdan is so good! I have seen her for two years now, and she is so informative. She takes her time, takes a holistic approach to helping you make the best decision for your vision needs. I was referred to a Rheumatologist for a slightly out of normal range ANA lab and dry eyes only to have Dr. Yazdan solve my issue with a simple recommendation and some over-the-counter preservative free eye drops. My consultation with Rheumatology ended up costing me over $200.00 (not including labs) and yet Dr. Yazdan was able to help me literally overnight. She sent me home with some samples of her recommended over-the-counter make-up remover and eye drops and literally, that night I had relief! I also found the assistant to be very efficient and extremely pleasant. The entire exam was super reasonable and Dr. Yazdan was very helpful in explaining all my options in order to save money if that was my goal. I highly recommend Dr. Yazdan and her team.

This office administration lacks communication, professionalism and customer service ! If you can avoid this optometrists, do it, it will save you from a stressful day. On multiple occasions this office has either forgotten to send me my prescription, scheduled me at the same time of apparently 4 other patients with doctors running behind. The receptionist Ricky explained that it wasn’t her fault that there seems to be issues with the staff in the back who forgot to pick up my ”name slip” and the staff in the back is the reason I was not seen at my appointment time and 4 other people were being seen even though their appointments were after me and checked in after me. I explained multiple times that I was waiting to be seen by The doctor and repeatedly was told that I was next, despite not being anywhere close to being seen. When I’ve asked for my prescription I was told I would get it via email and I had to call multiple times for it to be sent. My prescription doesn’t seem to be correct and I requested for a follow up appointment and still have yet to correct this issue due to poor scheduling. When I asked for a supervisor or manager, Ricky fired back saying she was the manager and supervisor.