Costco Optical

With a fifteen year track record and including the careful and thorough examination by the professional on site, I recommend Costco Norwalk Optical highly. Good choice of frames. Fairly priced. Great staff with Dave notable.

I like Zak David and team - helped me with prescription glasses and Costco saved me quite a bit of money comparing to what it would be outside. Thank you

I do not normally write reviews for poor experiences, but I am writing this in hopes that another person avoids the same things that happened to me. I have gone to Dr. Gross at least three times, but due to the following experience in tandem with the Doctor’s extremely condescending attitude, I will not be returning. I made a contact lens fitting appointment for a first time user, and my eyes were too dry and sensitive to be wearing contacts. However, I was not told that my eyes were too sensitive but instead urged to keep trying to put the lenses in during our appointment, despite my eyes being extremely red and irritated to the point of extreme discomfort. My appointment was then ended 20 minutes early and I was not given the prescription due to not being able to put in the lenses. Eventually I was able to get the prescription for the contacts; when I did, the prescription for my glasses was written as well despite not having an eye exam for glasses. When I compared this prescription to my glasses prescription (from the same doctor, given several months prior), an incorrect prescription for an exam I had not received was given to me with a new expiration date. When I asked the receptionist about this, she stated that the doctor frequently makes mistakes.

I have been wearing the same style contacts since i was 18 years. My prescription has only changed slightly throughout the years. I went to here for my yearly visit so i can order new lenses and the first year went well.. In and out for $150 and i was a happy camper. My second year i went back and i was not having any issues seeing in either one of my eyes. The doctor told me my left eye needs to be bumped up from a 1.25 to a 1.50... Being I'm the customer I listened to the doctor and ordered a year supply. I was told it may take time for the stronger lens to adjust to my eye. I gave it a shot for a couple months and to be honest it was way too strong in my left eye. I ended trying my right eye which was a 1.00 and i found it was better but a little weak because i really need the 1.25 not the 1.50.. i explained to the doctor my issue and that i have a year supply of the wrong strength for my left eye. I bought the lens from a third supplier and i knew I may or may not get a credit back which i understand. The doctor then tells me i would need to come back in to redo my eye exam for another $150.. i explained i was just there and her response was.. i quote, " We do not work for free." At that point i explained if you are not going to make things right, i will be shopping elsewhere. More or less she hung the phone up on me. Talk about horrible customer service....I was very calm and understanding on the phone and thats how i was treated... I WILL NEVER GO BACK TO THIS EYE DOCTOR. I would rather spend double at a real eye doctors office and receive the proper customer service and prescription needed. I am not one to write 1 star reviews but this needed to be said.

Tried to order lenses today. Was cut off rudely on the phone by someone in the optical department who seemed hell bent on telling me what she can’t do, including ordering my lenses through my insurance via phone. In a day and age where we have so many choices on where we can go for SERVICE I switched doctors today with an office who was polite, professional and happy to have my business.