Cohen's Fashion Optical

12/17/16, I had my eye exam at the Compo location. The optometrist was excellent and professional. The manager on duty helped me try-on and pick out glasses. She was very good. 1/3/17, I went in to pick up my glasses, and unfortunately, as you can see from the picture below, the frames were scratched. Also, the left and right arms have scratches, and the screw on the right arm hinge is different from the left. The manager working (different from first) said she would order me a new frame and exchange it when it arrives within a couple of weeks. I was told I'd be called when they are in. 1/14/17, I picked up my new frames and had them fitted. All good. As you can see below, I received a prompt response to my review from Cohen's corporate customer support. They were excellent. (Special thanks to Christine and Jenna.) It was the type of customer care I would expect, and in fact, exceeded my expectations in terms of the amount and type of follow up, promptness of communications, etc. I felt taken care of. They reached out to the compo location to ensure my new frames were ordered promptly. While I may not do return business with this location, I will continue to use Cohen's in the future. It's great to know that the corporate office and customer care people are so attentive and willing to get involved and advocate on my behalf. Fortunately, with many Cohen's locations, I'll be able to choose a new one in the future that is also convenient for me.

Best place for eye glass We are there 30 years Great optometrist wonderful service And most important the new glasses are done right with excellent fit and wonderful optical Pure professional 👌 Highly recommend

Burdette is amazing and helped us select frames with such an intuition and quickness—very impressive! She is so friendly, informative, and helpful! The staff and doctor are very professional and we highly recommend the team!!

I was in need of new glasses and contacts and was able to make a next day appointment, was fitted for contacts and able to wear them out of the store same day. The machine for cutting lenses was broken but repaired next day and my glasses were ready and someone brought them to me at home. Every single person at Cohen’s from the dr to the storefront goes above and beyond. Highly recommend.

Made an appointment over a month ago on the phone for an eye exam - get a text the day before confirming the appointment. I arrive the next day to be told the doctor isn’t in. No care or effort to let me know and others who also booked appointments that day that the doctor wouldn’t be in. Seems like a reoccurring issue that isn’t getting taken care of and continually wasting patients time