Jeff claimed any frames older than 2 years will not be lensed, which I think is a scam in itself. So, my son and I purchased the frames and got them lensed. At pickup, even though Jeff was standing free, he was in no mood to help with fitting. He said my son had uneven ears. 90% population has uneven features, that is why fitting is needed. He had the attitude of not wanting to do anything. When I asked him to fix the fit, he grudgingly tried. And when even that did not work, he acted annoyed and told me how it will not work because of my son's uneven ears (my son has no physical disability). This is the 1st time I have experienced any optical department not wanting to correct the fitting. Oh, and my prescription is wrong. I came home and tried my computer glasses, and they are blurry. At the store, he gave me a printed card to read and that was fine. But Jeff seems to have messed to my Rx. I had given him 3 prescriptions from my optician. He said he can 'calculate' the strength from only 1, and didn't even look at the other 3 prescriptions. I KNOW I don't want to go back to this store. I will try a different costco store or go to my optician. 2 stars for Costco optical for not training their employees properly.
About
Costco Optical is an optical shop in Castleton, Indiana, located at 6110 E 86th St. This is an optical shop for glasses and contacts; eye exams are not listed at this location. Listed services include glasses & frames, contact lenses and sports & safety eyewear. The practice is in network with 4 vision plans, including Davis Vision, Superior Vision, Spectera and Cigna Vision. It is open 7 days a week, including weekends, with evening hours on weekdays. Walk-ins are accepted. Call (317) 558-1451 to confirm hours and coverage before you visit.
- Listing type
- Optical — retail only, no exams on site
- Address
-
6110 E 86th St
Castleton, IN 46250-3507
Get Directions - Phone
- (317) 558-1451
- Languages spoken
- English
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
| Monday | 10:00 AM – 8:30 PM |
| Tuesday | 10:00 AM – 8:30 PM |
| Wednesday | 10:00 AM – 8:30 PM |
| Thursday | 10:00 AM – 8:30 PM |
| Friday | 10:00 AM – 8:30 PM |
| Saturday | 9:30 AM – 6:00 PM |
| Sunday | 10:00 AM – 6:00 PM |
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Reviews on Google 25
ForBad service. My glasses came in and frames were already scratched and discoloured. I took them back in 2 days later and the lady that helped me acted all put out that I was requesting new frames. Said she see anything wrong I pointed out what I was talking about. There are chips of missing material. She OK they would replace them. This was weeks ago and have yet to hear that they are in. My parents have had great service at the Costco they go to, this one just seems to have poor service. Doubt she submitted for my replacement frames based on the attitude and the " I don't see anything wrong with the glasses" comment.
Mark, who has been working since 2008, kindly and quickly repaired my glasses. I appreciate his expertise and kindness.
Dr. Clark is efficient, accurate, and affordable. I find her manner straightforward, yet friendly, and it was the best visit to an optometrist I have ever had. Knock before entering the exam room!
Even though they say they will put new lenses in your existing frames don't bother coming down if that's what you're looking for. They will give you some bs excuse and refuse to do it.
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