Costco Optical

Dr. Kevin was out during my appointment, but the fill-in doctor and staff were friendly. The process was straightforward, but I was surprised to learn that while the doctor accepted my insurance, Costco Optical did not. Additionally, my prescription didn’t include my pupillary distance (PD). When I followed up, Dr. Kevin informed me that I’d need to get it measured separately at an optical department. I’ve been getting eye exams since childhood and have never been told I had to obtain my PD separately. Since my insurance doesn’t cover Costco’s optical services, I can’t have it measured there, making it even more inconvenient. I purchase both glasses and contacts online, so this added step is frustrating and unnecessary.

The intaking optician’s measurements seemed thorough. The glasses I had made ended up being a faulty prescription from a provider across town. So I went next door for an exam with Dr. Duong. Costco re-made my glasses with the new and correct prescription at no charge. The dispensing optician took time to bend the glasses arms to fit comfortably.

My appointment was at 10:30 am and the doctor wasn’t there! The staff in the front desk and technician are friendly, professional and did their best! It’s a shame I can’t said the same about the doctor!! I’m very disappointed because I waited 45 min and never showed off.

Good service. Moderate frame collection, great prices.

If you need the best glasses/lenses and service, see Jeremy Baker (Certified Optician).I am so satisfied the way he takes care of me. I ordered my lenses from the other store but I don’t like it because it is too thick and heavy. I came to Costco Optical and talked to Jeremy, he made the new lenses which met all my requirements with a best price. You cannot go wrong with people working at Costco Vision Center. 👍👍👍👍👍