Costco Optical

Had an eye exam and new prescription for gas permeable contacts with Dr Angela Barnes. She completely aced my prescription, I can see better than I have in years. My script is bi-toric and very tricky to be precise, both my distance and reading is now so comfortable.and effortless. Dr Angela Barnes changed my life, I am so grateful.

Purchased glasses and sunglasses a year ago. The female employee told me you don't want the glasses touching your face for my glasses. For sunglasses toughing my face she said it's fine. Huh? This year I purchased glasses, they kept falling down on my face while walking and sweating. 2x staff made adjustments with zero improvement. The 3rd time a rep, named Taylor, made an adjustment, looked at the fit, made another adjustment and gave me advice on next steps if this wasn't successful. It worked and they don't slip down on my nose. Thank you Taylor for being a professional and doing your job with skill, confidence and excellent customer service. Other staff didn't know, or care, about how to do their job.

I’ve seen Dr. Angela Barnes three years in a row now. She’s calm and efficient and very skilled. I recently had to order bi-focals. I appreciated her compassion as this was a hard transition for me. She is welcoming and encourages me to return if anything is out of sorts. I had an eye lash growing inward that I could feel but not see. She resolved and shared tips about how to care better for my eyes. I just really dig her. Also, a shout out to Clint and Brenda in the eye glasses ordering department. They are phenomenal. Brenda didn’t hesitate to come out from the counter to help me find a frame that fit my face and suited the new bifocal demands. Then Clint had very knowing hands when I arrived to pick them up. He made a few tweaks and changed out nose pads without my having to say anything. This process was second nature for them both and I greatly appreciated their friendly and skilled professionalism. I’m on day two of the bi-focals. It has not been easy, but the frames are comfortable and they all (Dr. Angela, Brenda , & Clint) advised that it could take weeks to acclimate.

I’ve had dozens of eye exams with many different doctors and todays experience with Dr. Stephen Barnes was the worst by far. I waited over 35 minutes after my appointment time for him and he walked in without acknowledging my wait or even introducing himself. I only found out his name on my prescription. He did not ask or inform me of anything he was going to be doing to me before or after doing it. He did not tell me where to look the entire first light test where you put your chin on the saddle, and also had the light too bright. The second light test he did I have never had before, and this time he told me where to look and then shined the even brighter light directly into my eye to the point he was practically holding it open. I have never had such a painful eye exam! He spent very little time checking my prescription, and I am not confident it is correct. I also was given no information or instructions about having my eyes dilated. I really struggled after my appointment and my eyes were bothering me for hours. This was a wildly unprofessional and overall awful experience, and it cost me $180!

The store front & exam office was nice. The optometrist proscribed me a script that made my vision worse that it was without glasses. I went to Medical Eye Center, was given a correct proscription & I am happy now. I've gone back to purchase glasses from Costco, but don't trust the abilities of Dr Barnes to diagnosis a vision issue.