I have purchased my glasses from Costco for a while now and this was the first time I have felt lied to by the staff. I have purchased my glasses and for a while, I had no complaints until I began to notice the surface of one of the glasses has begun to deteriorate. It was peculiar to me because only the one lens was showing the signs of deterioration while the other looked like new. The deterioration would get worse and worse so I asked the staff if perhaps the right lens did not get a protective coating. Instead of helping me, they begun to tell me that it was all my fault and perhaps I sprayed hairspray on the lens. Firstly, I do not use hairspray. Secondly, that would not affect only one lens on the glasses and make it deteriorate as it has. After being blamed for something that was obviously a factory error, I went to a professional optician who confirmed that the lens deterioration was 100% a manufacturing error and no fault of my own. The lens has now deteriorated to the point that I can not see clearly through one eye and I have been getting headaches from wearing the glasses for too long. People have now been coming up to me and asking what is wrong with my glasses, which is immensely embarrassing. Instead of being helped with the manufacturing error, this Costco Optical staff pushed all the blame on me and refused to listen to what I was explaining. After years of loyalty, I don't think I can recommend Costco Optical anymore. Very disappointing.
