Costco Optical

Glasses had peripheral blur on lens upon picking up. They took them back and ordered new lenses. Two week turnaround.

Anytime I interact with the optical team to fill a prescription or pick up my glasses, it’s outstanding. Each employee genuinely makes me feel cared about. I don’t think a lot of them even get lunch breaks. It’s always so busy here and people keep coming back because the customer service at this location is so good. I’ve been coming here for years and seeing the same people over and over and all of the employees are fantastic.

Business-like and cold attitudes here. Absolutely rude front desk staff, I hate going here. They try to charge you for eye exams you don’t have to take at other optometry offices. I don’t like their front office staff. They passive aggressively put you on hold when you ask a valid question (how might u change the brand the doctor recommended you to have for contact lenses) and are superficially kind towards you. Front staff has a power trip if you question the authority of the doctor, who doesn’t know everything btw!!!!!

I've been a Costco member for over 10 years and have been coming to Costco Optical for my glasses for years. In 2022, I got some long covid symptoms that affected my vision, which required several prescription changes back to back. Everyone has gone above and beyond for me, especially Molly, Anju, Sandra and Brandi! They have been so accommodating and so kind towards me. Covid hasn't made my life easy, but I am grateful to have the Costco optical team on my side. Thank you, Costco, for having such an excellent team of people who treat others with compassion and respect. I honestly can't see myself not being a member for the rest of my life.

Bummed. Made a special trip to see glasses but it was roped off so I couldn’t look. Says it was open for another 80 minutes according to Google. Person was unwilling to make eye contact.