Costco Optical

I had a frustrating start to my visit at Costco Optical in Woodinville. When my number was called, Lori was assigned to help me. I explained that I was looking for new frames and mentioned that I had purchased my last two pairs there. Unfortunately, she made me feel like I was wasting her time and quickly moved on to the next customer. Thankfully, Dan stepped in and completely turned the experience around. He was welcoming, patient, and clearly very knowledgeable. Within about 25 minutes, he helped me find a great pair of glass frames that suited my face shape perfectly. He took the time to explain options and made the process feel easy and comfortable. I would highly recommend Dan to anyone looking for glasses or contacts at Costco Woodinville. He truly made all the difference.

I just had an appointment with Jessica and she was so nice and so much fun. Quick, easy and the entire staff was just fantastic. I’m never going anywhere else. The lady (Christina) who helped me pay for my glasses was freaking awesome and made everything fun. We shared some laughs with the staff while getting fitted and it just made the process enjoyable. Brenden who setup my profile earlier in the day was super nice and a big help (as I had no clue what I was doing lol).

nothing like getting glasses that are wrong, being told its you not the lab / doctor then being told we can only fix this mistake once. If thats how you like your eye doctor then this is the place for you. Not sorry for the trouble, not we arent sure what went wrong... Never had this issue at Lynnwood or redmond costco doctors .. in 10+ years not one issue like this.

I went to Costco woodinville on Wednesday , January 21 st It was around 5:30 I was may be the last costumer and they were tired but what happened to me is not excusable. To start I told her that it’s my first time so I’ll need more informations First I brought my frame and I wanted to do only lenses at Costco she was hesitating at first because they can not replace it in case it brake while they are putting the lenses then she asked me to pay 25 $ as fees extra because I didn’t buy the frame from Costco which doesn’t make any sense I agreed to pay this fee . Then I asked her about the insurance because I have two insurance . She stopped me saying that for now she is putting my information in the system and she let me know when it’s time for insurance, So I trusted her and I did ask one more time about the insurance . At the end she asked me to pay and I payed at that time I totally forgot about the insurance so I payed and after that i remembered so I went back and try to understand why she did ask me about my insurance she tried to convince me since the benefit is on the frame and not on the lenses so it’s not worth another tech jumped in the conversation telling me that it will be around 3 $ benefit and anyway the process it too long it could take weeks and maximum you will get 20 $ I told them it’s worth the try. So she run my insurance and I ended up get back 90$ not 3$ like both said . I was so frustrated they didn’t even apologize I told her it was worth the try and it’s not just 3$ I asked if the manager was there she told me she already left and her mane is …. Even I didn’t ask about the manager name . This my experience I would never come back there

I had my prescription filled at the Woodinville Costco, but the glasses didn’t feel quite right, so I went back to get some adjustments. Becky was incredibly helpful—she took the time to figure everything out and made sure the changes were exactly what I needed, all without any frustration. Big shout out to Becky for her patience and excellent customer service. Definitely a 5-star experience.