Costco Optical

I must share our experience at the East Wenatchee Costco Optical department last night 1/3/26. I called to ask if they still had my prescription on file. Erin answered the phone and told me yes they did, but it expires in 3 days. She checked to see if my brand of contacts were in stock, they were but I had to purchase a 24 pack of each or order them in 12 packs. I said, I will be there shortly. We walked in and she and the other lady were very friendly and had my contacts already ready for me. She asked if I had insurance. I explained I had not received my card yet as it was a new year and I wasn’t sure what it covered so don’t worry about it. She then asked if we had a few minutes so she could run some information for me to see if she could find my insurance in the system and maybe save me some money. We said, sure! A few minutes later I heard her giggle and call my name. She said, Laura, I found your insurance. I said, you did? She said yes, you now owe $41 and change!! I said WHAT!??? OMGgoodness!!! My previous total was over $235!!!! THIS right here is customer service!!! Thank you Erin! You have our vote for employee of the year!! At least the month!

Hannah is so great! Give her a raise asap

Had new glasses made because the frame on my current pair failed and could not be repaired (and only 18 months old). Obtained a very similar pair of glasses with the same prescription (exam from my local optometrist) at barely 25% of the price charged by my local optometrist. Staff was very helpful and cordial. Glasses arrived in 9 days compared to almost a month from the local provider. Couldn’t be happier!

The exam and meeting were what you would expect from an average appointment. I however told the receptionist that I had VSP and she stated that was okay. Little did I know they are not in network for VSP and that I would be left with a huge out of network bill. I would caution anyone coming here to be sure you independently check and ensure their insurance will work with this provider.

Terrible! If I could give a zero I would ! I paid for my eye exam and could not see and when I called for a follow-up they couldn't see me for another week. When I explained I couldn't wait that long as everything was blurry and as a full-time student I was struggling to read the extremely unprofessional women said "I can't magically produce a time for you if we are booked". Beyond unprofessional and disrespectful to talk to clients in that capacity. Terrible in a customer service setting.