Costco Optical

Just had to share my experience after seeing others had difficulty. I have been to Costco 2 years in a row for glasses and have received nothing but AWESOME service!! One kind lady there was extremely helpful - evening battling it out with my insurance to make sure i got deserved coverage - it took her a week! - not her fault - insurance didn't have their documentation right. Along with that, i was trying to figure out what glasses to get for every day vs being on the computer for work. The lady again was SUPER helpful. I ended up with a pair of progressives and a pair of computer/reader glasses - at a pretty incredible price. My wife loves the new frames too. Thank you to the great workers there, and thanks Costco for having such great workers in your optical dept in Cville!

Aaron was the technician that assisted in fitting my Costco glasses. He was very patient and persistent about getting a good fit for my new glasses despite the growing line of people waiting for service. In fact, I think this is the first time ever that I haven’t had to go back to an optical department for a fine tuning of my fit. I hope he is there if I ever get glasses at Costco again.

Terribly service, and rude people. Had 2 sets of glasses made from Doctor's prescription. Got the glasses in 10 days. Actually was able to see better without them. They claim the glasses were made exactly as the prescription was written. Went to another Doctor, had eyes checked and was given a prescription that was exactly like the original one. Went back to Costco with the original glasses and asked them to remake them with the new (same) prescription. They agreed so I left both pair there. 10 days later I received a text saying my glasses were ready for pick up. Went there and they had 1 person working the counter and 5 people waiting to be fitted for glasses, so I left. Went back 1 week later, and asked for my glasses. They had 1 pair, didn't know where the second pair was. Took the one pair and the clerk told me he would call me that day to fill me in on why they did not receive both pairs. Never called, so I returned to inquire about my second pair, they did not have them and didn't know where they were. No offer to find them, or give a refund for the second pair. I will not return again, nor will I ever but anything optical from Costco. RETURNED 1 WEEK LATER, STILL NO SECOND PAIR, GOT REFUND .

By far the most unprofessional , rudest and unhelpful Dr & Staff. Don't waste your time. Especially not appropriate attitudes with youth, clearly family morals skipped these owners.

Extremely helpful every time I have gone.