Costco Optical

I don’t understand why people like Costco Optical. Customer service was dismal and such a disappointment. We already had a prescription from a different optometrist and bought glasses frames from somewhere else - we just needed the new prescription lenses for the glasses frames. The Costco employee told me I was wasting money by not getting glasses frames there, that the glasses frames we brought were terrible, and I would have to sign a disclaimer because I wasn’t buying Costco glasses frames. I was so taken aback. I will not be returning to Costco Optical.

Just wanted to walk in and get my prescription so i can order some glasses and it was around 4pm. They told me it was cash only. She was kinda rude and kinda blew me off. Seemed kinda racist but whatever. Drove to another costco was helped no problem and they accepted my debit card.

George did an excellent job of helping me select frames and options for 3 pairs of glasses. He did a very professional job on the fitting as well, and the whole process took about an hour. The total price after insurance was $540, which is HALF the price of ONE pair at my Optometrist's office.

Terrible customer service and experience both from optometrist and staff. Eye glasses are not very good designs, I recommend looking elsewhere if you need glasses. My contacts were eligible for a mail-in rebate like it's 1980 or something. Overall take your business elsewhere.

Optical department staff were friendly and helpful. Service was fast and gave me a high quality result.