Costello Eye Physicians And Surgeons

I am so happy to have found this office! Everyone there is so patient, kind and knowledgeable! I see Dr. Ryan and he always answers any questions I have thoroughly and with much patience, making sure that I understand his answers. I get excellent care and education from everyone from start to finish. The atmosphere is very calm, comforting and pleasant.

From the reception area where I met Chelsea to the treatment room where I was greeted by Dana the staff was incredibly friendly and efficient. Dr Ryan and Dominique completed an exam. They appeared to work well together and communicated well throughout the exam which made it timely and enjoyable! I left feeling good about the eye care I received and look forward to the next annual exam

I was seen and was told that my eyes “look great” and was scheduled for a yearly check-up afterwards. During the appointment, the doctor did not check my vision, nor did he address the actual reason that I was there. On the way out, I asked for my prescription and was given one even though my eyes were never checked. Additionally, I went to be seen for another reason and asked if the doctor could take a look at my eyes as I was having symptoms related to my autoimmune condition. The reception yelled to the nurse that I would like to be seen, the nurse scoffed, and said they didn’t have any appointments. The staff is rude, and the care received is subpar.

Can’t say enough good things about Dr. John Costello & his team. Highly recommend. Improved my quality of life tremendously! Went from legally blind to 20/25 vision.

Went in for a 10AM appointment that was made a year ago at my last appointment, to hear the doctor I was seeing retired at Thanksgiving. My appointment was 3 weeks later. Now, this is in December, sketchy weather and they wait until you come in for appointment to let you know the doctor retired 3 1/2 weeks earlier. No phone call, no letter letting you know so you can reschedule. No, wait till you drive into town and then say, sorry, your doctor retired, we will have to make you another appointment 3 months later. Also, no customer service from the girl at the check-in window. Talking to someone at her desk, can't even take 2 seconds to look up and acknowledge you're there and will be right with you. Would have loved to leave a 'zero' for stars.