Service was less than acceptable and when I got my glasses, they practically shoved me out the door. 44 years and I am getting my first pair of glasses (bifocals). Everything went well for the eye test, but a week later when I got my glasses, I told the lady that it was my first time getting glasses. She seemed nice and helpful at first, sat me down and handed me a card and told me that everything above the bifocal line should be blurry and everything below the line should be clear. I said it was, and she took the card and told me have a nice day. I asked about a microfiber cloth to wipe them and she told me soap and water was the best way to clean them...so walking down the street, if I get a smudge, I have to find soap and water to clean them? They didn't take the time to see if the glasses fit (I've almost dropped them in the toilet and sink numerous times when looking down). I think next time instead of spending $300 on glasses from this place, I will be going online to buy them cheaper. And I bet I'll get a cloth to clean them! Either way the service will be the same. Find another eye care place. This place only cares about the money, not the service.
About
Council Optometric Center serves patients in Jamestown and the surrounding part of New York from its office at 548 W 3rd St. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include glasses & frames, contact lenses, contact lens fitting and sports & safety eyewear. Insurance accepted includes VSP, EyeMed, Davis Vision and Superior Vision (18 plans in total). Doctors at this practice include Michael Landy, OD and Hayden Senn, OD. The optical carries 36 frame brands. You can walk in without an appointment. Call (716) 488-1147 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
548 W 3rd St
Jamestown, NY 14701-4733
Get Directions - Phone
- (716) 488-1147
- Languages spoken
- English
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 58
We were visiting from out of town and my husband broke his glasses. We popped in here and everyone was so friendly. They fixed his glasses in between clients and were just the nicest professionals about it. Thank you for the great service!
Nice enough folks. But as I see in other reviews they need to correct poor management policy. Blame the consumer for there inability to get the right script that works for me. In the 45 years I have been never told it's my fault. I was told all we do it transfer your exam! Script was weaker then the glasses I have been wearing for 7 years. But I don't know what I'm talking about. They couldn't even make the sunglasses I picked out. Evan tho they were exactly the same I already owned and Walmart made 7 years ago. In closing really nice lady's but should stand by there efforts to keep a customer not blaming the customer who paid in cash and will need glasses again. Stay away. Incopitance is not ok.
The office is busy and the team does a great job ! The doctor was super patient w my 6 year old and thorough. I recommend two parents if you need to bring an 18 month old!
I don't like that one lady who call me in the back room she very irritating when she see me other then that the eye doctor did a good job.
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