Crossroads Eye Care Associates

Cancelled on me twice. Scheduled another appointment I showed up and they weren't there. Supposedly set me another appointment without telling me. Been going there for 20 years without issues. Don't know what's going on with them in the last couple years but apparently it's time to find a new place

This is not a very well run business. They entered my insurance information incorrectly, overcharged me, and are refusing to deal with it. I called the office immediately after I noticed, the woman at the desk told me they would take care of it. They did nothing, and a week later they told me sorry you'll have to call the billing department. The woman at the billing department said they entered my insurance number incorrectly and they would handle it. Another 3 weeks goes by and nothing was done, I called the billing department again and they hung up on me. The doctor was perfectly fine, but the business itself is not well run. Save yourself the pain and go somewhere else.

I usually don't do reviews but I feel that it is needed. Also, my dissatisfaction is mostly for a huge wait time. My husband and I were scheduled at 10 and 10:15 and we waited so long in the waiting room that my husband could not stay. Also, it took until the next morning to process my order for new contacts. The glasses/contact desk took forever to receive my prescription for some reason. We left at 12:30 with only me being seen and my contact order still being worked on. Also, it took multiple calls checking on the order for my order to be completed. We have been going to this office for years and this has never happened. When my husband canceled the his appointment he had to be refunded because they started taking payments beforehand at check in. And secondly, the response that we got was that it was the receptionist's fault for letting multiple patients be seen who were late. Does not seem fair.

I am having issues following surgery and called the emergency line and was sent to voicemail. After waiting 2 hours for a response and trying several times always going to email. I called the front desk and did actually speak to a human who put me through to the triage line and again voicemail. Still waiting…. So much for the emergency support!! It is bad enough that every appt has wait times of 1.5 to 2 hours, but lack of emergency response in a timely manner is unacceptable.

9/16/25. I had an 11:30 appt. At 12:10pm I reminded the front desk of my appt time. She went to the back and techs started scrambling like cockroaches put under a light. Tech immediately took me back and performed her part of the exam and asked that I wait for Dr G in the secondary waiting room. Finally at 12:41 she put me in the exam room at which point I expressed my displeasure at the lateness. Her response “You don’t have to come here”. WTH? WHO says that??? My reply to her disrespect “You’re right! I don’t and I won’t”. I have been going to Crossroads Eye Care since 2011 and never have I been treated so poorly! Totally gone in the gutter since becoming OCLI. Went home and requested my records online. DONE!