Delta Eye Medical Group Tracy

Dr. Pamela at Delta Eye is very friendly, competent, and professional. Her staff changes year to yearly visit and I question some of the previous techs qualifications. This year the man appeared competent and knowledgeable. I feel comfortable telling the doctor when I’m not comfortable with the tech’s skill or doubtful in their testing. She will double check.

My family and I have been patients at Delta Eye Medical Group for over four years, and unfortunately during that time I have seen a significant decline in the professionalism and quality of the front desk staff. What should be a simple and respectful interaction has become frustrating and, at times, completely unprofessional. On multiple occasions I have witnessed staff belittle or laugh at patients who are simply asking basic questions. Patients deserve to feel respected and heard when they call or come into a medical office, especially when it concerns their healthcare. There have also been repeated issues with scheduling. Staff members appear unable to properly read patient charts or accurately schedule appointments. My son and I have historically scheduled our appointments together, yet I was once told he did not need an appointment only to later be charged a $50 fee. Situations like this should not happen in a medical practice that is responsible for patient care and accurate records. In addition, patients are frequently placed on hold for extended periods without explanation. I have also encountered staff who misrepresented their roles, claiming to be a manager when they later stated they were only a lead. On two occasions, the front desk even hung up on me while I was simply trying to schedule an appointment for my son. Professionalism, communication, and accountability should be a priority in any healthcare setting. Instead of addressing these ongoing concerns and improving patient experience, it seems easier for Dr. Tsuchiya to dismiss patients altogether. After years of being a patient here, this is extremely disappointing. My family and I will be taking our business elsewhere to a practice that values professionalism, respect, and patient care. What made this experience even more concerning was what occurred during my most recent attempt to resolve the issue. While I was placed on hold by the Tracy office, I contacted the Lodi office to see if they could assist me. The staff member there was extremely apologetic and stated that they frequently hear complaints about the Tracy location and the way patients are treated there. They even acknowledged hearing the phone disconnect while I was still trying to resolve my son’s appointment. The contrast in professionalism between the two offices was very clear. While the Lodi staff demonstrated empathy and a willingness to help, the Tracy office unfortunately reflected the opposite rude, dismissive, and unprofessional behavior that ultimately reflects poorly on the practice and its leadership. It's no problem my family and I are much happier with our new provider but it's important for others to know your level of concern for your patients and how they will be treated when they voice their concerns to your organization. Good Luck!

Everyone at Delta Eye Medical Group Tracy are nice and polite. I have been with them for about 25 years plus. I would recommend them to anybody that needed an eye doctor.

Dr. Narveaz and Staff has eased my concerns while treating me for Cataracts and Glacoma. I am always treated with respect and kindness during my visits.

The Dr is Very Caring,she listens to your concerns and addresses them with compassion. Their staff have wonderful customer care. The office is very clean wheelchair/walker accessible~Highly recommended for eye care!!!!!