I came in for an updated eye prescription and clearly stated—within earshot of both the optometrist and the assistant—that I wanted my sunglass lenses replaced with my new prescription. During my visit, the assistant appeared visibly overwhelmed and distracted, even discussing an issue about being off by a dollar on an invoice in front of other patients. This raised concerns about attention to detail at the time, which unfortunately proved valid.
When my order came back weeks later, the lenses were made as regular clear lenses instead of sunglasses, which was not what I requested. While the office did refund my out-of-pocket payment, they refused to reverse or void the insurance claim for the lenses—even though the error was entirely on their end.
This is not just a simple mistake; it directly affects my annual insurance allowance and prevents me from using those benefits correctly elsewhere. I would expect a provider to take full accountability, including correcting any insurance billing errors they caused.
I’m requesting that the office work with the insurance company to reverse or adjust the claim, or otherwise make this right by restoring the benefit that was used incorrectly. Until then, I cannot recommend this office based on my experience.
