Desoto Family Vision

This place is the best! Amber is amazing and so is Anna. The whole staff is great and they go above and beyond to take care of us.

They do not answer the phone during business hours all you get is a recording. No one is that busy every single day. I literally have to send an email in hope someone responds. I cannot give five stars under those circumstances.

Sweet lady’s everyone was very nice dr pang did great job on helping me with my lil Bella had a lot of choices for lil kids never knew how picky Bella was 🤭 But she found a good one It was hard at first because she keep saying I look like grandma 🤣😂

Dr. Pang was amazing—he corrected a bad prescription from a chain vision center and addressed my concerns while being quick & efficient. I can’t thank him enough!

I cannot give a 0 rating so that is why they have 1 Star. I went to Desoto Family Vision to have an eye exam. I have been going there for years to see Dr. Alan Smith, who was a wonderful doctor. However, when I was at my appointment with the new Dr. Renfrow, I was asked to get my eyes dilated. I declined because I knew and stated that I didn't want to get the procedure done twice as I knew I needed to go back to the Retina Specialist. Dr. Renfrow said he really wanted to take a look at them and it comes with your exam. I told him I was in a hurry and could not do it that day, we walked to the front desk and ask the ladies to schedule me for a dilation only as it would not be an additional charge. I came back in 2 weeks on March 12, 2025. At the time of check in, I was told I had a co-pay and I said well I don't want to get it done because I can go wait until I go to the specialist. Then one lady said oh no, it comes with your annual exam. A couple of weeks later, I get a bill. I called the office and explained to them the situation. The office Manager, Jennifer, said she would get back to me when the doctor was back in the office Monday (4/7/25). She finally called me back the day after and said she spoke to Dr. Renfrow and disagrees with what I said and that "that is just that." I could not believe this. I admit was as a bit irate at this point. I asked to speak to the doctor and she refused saying he would not talk to me about this. They filed my medical insurance and I owe whatever was not paid. This is purely bait and switch. I told him and the ladies at the desk that I did not want to do the dilation there if I was going to see the specialist. And told them I did not want to do it if there was a charge. They assured me it was not. Now everyone has amnesia. And I am out almost $50 bucks for an appointment that was made a an incorrect location and that I could have made myself. I told him I did not need a referral. I told him who I had seen. When you are the patient you don't always understand what the process is and what/how they are charging you. they should have cleared up the matter on the front end and told me they were billing my medical insurance and not my optical. This could have been avoided and I would not be giving them this money for nothing. They told me one thing and did another. That is purely bad business. The sad part is everyone in that office knows it. Please make sure they are all on the same page when/if you go there. They obviously do NOT know the proper billing procedures or are trying to get over on people. I will fight this even though its small. There is no telling how many people they have pulled something like this on. I miss Dr. Smith!