Dothouse Health

Urgent care experience was and still is a nightmare. Visited 7/31 with a hand injury and was sent for x rays. I was assured by doctor Laura Trueman and a nurse that I’d receive a call back later that day. After my X-Ray, the radiologist actually said “your results should be in by the time you get back downstairs” but the doctor and nurse instructed me to not wait around hence the phone call promise. It has been two weeks with no communication whatsoever. I have called 4 times and left messages with the care team, who have all said “you’ll get a call back shortly”.

That hospital was good before, now it’s gone house is possible, one person can only take call for making the appointment take the decision to telling the patient can she’s not transferring the call too the nurse because she determines is no a emergency the nurse in the pediatrician department went I need at copy of important medical evaluation from my son , I need too wait 72 hours really no I will be pick up all the records for my family and I will be change from that hospital.that customer service unprofessional they need understand what with telling them.

There’s almost ALWAYS and issue with my prescriptions at the pharmacy. I’ll get a call or message that everything is ready, then when I get here, they claim to not have the medication, or that they need to fill it and it will take 25/30 minutes. I only come here because my local CVS closed down, but I might have to go to another pharmacy because this one causes me headaches every time.

This was my first experience with DOTHouse, and it was surprisingly very pleasant. Idelisse treated me very kindly and with respect, and even called me back to offer an earlier appointment option. Once there, Skarlen at the vision center was also very pleasant while remaining highly professional and making sure my needs were fully taken care of. The staff truly seems to go above and beyond, which is so refreshing to see these days. If you're looking for a new health center, I would highly recommend DOTHouse based on this experience.

My experiences have not been pleasant. I often leave in tears. One visit to urgent care, I had a doc mistake me for someone else & was going to prescribed my meds to that person. Another visit had my primary care doc put off an important issue for another visit (when we discussed it on the phone days before) I have also experienced some rude people on the phone, but thats other places as well. The follow up is not what it should be.